Key Account Representative Job at Valley Refrigeration & Air Conditioning Ltd.
Valley Refrigeration & Air Conditioning Ltd. Jacksonville, NB
JOIN OUR GROWING TEAM – We take pride in our people… we know it is the strength of our team that has built our solid industry reputation. Get a foot in the door and grow your career with us at Valley Refrigeration & Air Conditioning Ltd. in a Key Account Support Representative position at our Jacksonville, NB location.
Key responsibilities of the role include but are not limited to:
· Answering phones and directing calls to appropriate geographic regions and Key Account Representatives
· Dispatching customer calls to technicians and entering work orders
· Providing administrative support to various operational teams and departments to ensure effective daily business operations
· Coding invoices and ensuring billing accuracy
· Maintaining and entering accurate information in accounting and field management databases
· Reviewing, organizing and correcting documentation for customer transactions
Measures of Success:
· Meets weekly team deadlines & High degree of accuracy and integrity of data input
Core Competencies:
· Customer focused with the ability to effectively multitask in a fast paced, customer support environment
· Quick learner - able to quickly learn and retain new information and technical vocabulary
· Manages time effectively, organizes and prioritizes work
· Solution oriented, problem solver
· Attention to detail
Attitude:
· Demonstrates initiative; Accepts supervision/direction; Team player with a willingness to pitch in and take on additional work/responsibility; Reliable attendance/punctuality
Education and Experience:
· 1-2 years’ experience in a position of customer service and/or preparing professional service invoices
· A post-secondary education would be considered an asset but not required
· Basic knowledge and understanding of the Microsoft Office Suite, specifically Outlook, Word, Excel
· Must possess a valid driver’s license and/or have reliable transportation to and from work
Job Types: Full-time, Permanent
Salary: $35,000.00-$50,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Store discount
- Vision care
Schedule:
- 8 hour shift
- Day shift
Ability to commute/relocate:
- Jacksonville, NB: reliably commute or plan to relocate before starting work (required)
Work Location: One location
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