Hospitality Lounge Associate:

• Are you in love with the hospitality industry and are you an innovative, creative professional with a passion for food, drink and for making your customers happy?
• Are you looking for a position where you can be a member of a family, not just a member of the staff?
• If you answered “yes” to all of these questions then we have the position for you!
• After successful completion of 6 months , you will receive an bonus of $ 300.00

Overall responsibility:

• Display highest standards of hospitality and welcome are demonstrated at all times within all food and beverage areas.
• Takes orders for, serves food and beverages to guests in a friendly, timely and efficient manner.
• From hostess to housekeeping to service assistant to dish room staff, we all embody the hospitality service associate title at PPL.

Key Areas of Duties and Responsibility:

• Engage with customers in a friendly manner.
• Interact with customer at the Hostess desk (meet and greet them)
• Work with FOH and BOH as and when needed.
• Engage in lounge housekeeper task as and when needed.
• Seat customer, present menus to them, service of water.
• Take customer’s order; identifying customers' special dietary needs and special requests; transmit order to kitchen
• Stay updated on current menu choices and specialties, etc. with the ability to make suggestions
• Help customers select food and beverages; offering; suggesting; explaining the chef's specialties.
• Assist with the cleaning, replenishing amenities and linens, and to ensure a clean and comfortable presentation for each guest.
• Clean and disinfect, vacuum hallways, ensure back spaces are neat and tidy.
• Perform basic cleaning tasks as needed or directed by supervisor
• Assist with special events at the VIP boardroom as and when needed.
• Follow sanitation, safety and alcohol beverage control policies
• Adhere to grooming and appearance standards consistently
• Promptly address customer service issues and refer customers to management when necessary
• Report all concerns related to Engineering/Maintenance, health and safety, security or suspicious circumstances (including smells/sights and sound)

Qualities & Requirements:

• Serving It Right (SIR) Certificate

• Food Safe Certificate
• Previous customer service experience required
• Previous hospitality and server experience as an asset
• A positive attitude and ability work well under pressure
• Able to perform high-quality work while unsupervised.
• Excellent oral communication and interpersonal skills required
• Pass Airport Security Clearance Check; holding a valid airport ID as an asset
• Smart Serve Certificate
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Good communication skills, including verbal and writing skills
• Good organizational skills, and the ability to prioritize
• Positive attitude and Self-motivated
• Strong interpersonal and problem-solving abilities
• High level of attention to detail
• High school graduate.

WHATS IN IT FOR ME:

• If you start or finish duty between 2400 hours and 0530 hours are entitled to an Odd Hours

Allowance of CAD 0.50 per hour.

• If your attendance is up to company's standard, you are entitled to an Attendance Incentive of

CAD 0.50 per hour

• Global lounge use for full time colleagues
• Free parking at YVR Staff parking during duty hours at the lounges for full time colleagues
• Health Care coverage as per company policy

Job Type: Full Time, Part-Time , Permanent

Application Questions:

You have requested that Indeed ask Candidates the following questions:

Do you have the following licence or certification: Smart Serve, Food Safe or SIR or equivalent.

Job Types: Full-time, Part-time

Benefits:

• Dental care
• Extended health care
• Vision care

Flexible Language Requirement:

• English not required

Schedule:

• 8 hour shift

Supplemental pay types:

• Overtime pay

Ability to commute/relocate:

• Richmond, BC: reliably commute or plan to relocate before starting work (required)

Experience:

• Hospitality: 1 year (preferred)
• Customer service: 1 year (preferred)

Work Location: One location

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