We are currently looking to hire one full time Customer Accounts Representative for any of our Ontario offices (Kenora, Thunder Bay, Dryden, Red Lake, Sioux Lookout, Fort Frances) in-office or the potential to work from home.

The Customer Accounts Representative is a key member to the billing department by providing assistance in a number of different administrative duties.

With 9 offices and growing, The Standard Insurance has served the best interests of home, business and vehicle owners in Northwestern Ontario, Manitoba and Saskatchewan since 1897. We love what we do and we’re good at it. We’re a company culture based on learning, collaboration, teamwork, bettering our communities, and most importantly, growth. Your work will have a measurable impact on our brand, vision, and the community.

Responsibilities and Duties

• Perform Administrative work required to maintain client’s accounts
• Generate and distribute automated billing reminders with due dates
• Research and resolve account variances
• Contacting clients about past due accounts
• Answer phone calls related to billing inquiries.
• Take client’s payments over the phone
• Review procedures and modify workflows
• Other duties as required

Qualifications

• Strong communication and customer service skills
• Able to work within timelines, and understand verbal and written instructions
• Proven ability to multi-task and problem solve
• Extensive experience with computers and MS Office applications
• Strong work ethic, organizational skills and the ability to work independently
• Strict confidentiality

What can you expect from us?

• A full-time position starting as soon as possible
• A competitive compensation package, including a comprehensive group benefits plan and a company matching RSP plan
• Modern technology and work environment
• Company paid continuing education

Interested candidates must submit their cover letter and resume via email or fax to:

The Standard Insurance
Attn: Hiring Committee
319 Second Street South
Kenora, ON P9N 3X8
(P) 1.807.468.3333 (F) 1.807.468.4289
Email: Careers at standardinsurance.ca

This position will remain open until filled. Only those chosen for an interview will be contacted.

The Standard welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspect of the selection process.