Collections Assistant Job at City of Calgary
If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary . City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits . Together we make Calgary a great place to make a living, a great place to make a life.
The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.
As the Collection Assistant, you will provide services to the public, taxpayers, Civil Enforcement Agencies, law firms, other business units and receiver managers through the interpretation of the Municipal Government Act, bylaws and Corporate Administrative Policies. You will provide assistance in collection activity such as; working with the customers on payment plans, supporting enrolment applications for TIPP/BTIPP. Primary duties include:
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Answer the main Credit and Collections intake phone line, answer inquiries or direct as appropriate.
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Review all incoming correspondence for Credit and Collections (mail, e-mail, 311 service requests, etc.) answer inquiries or direct as appropriate.
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Manage a set of accounts for collection, responsible for outbound calls, emails and arrangements for payment.
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Responsible for taking credit card payments for payment of corporate invoices, following company process and policy for taking payments, reconcile credit card payments on a daily basis submitting paperwork to cashier's department.
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Coordinate daily cheque deposits and manage the deposit of post-dated cheques as required.
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Respond to initial escalated telephone calls from other departments and public regarding collections and billing errors.
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Responsible for control of dishonored payments.
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Correspond, reconcile the collection agency reports, balance, and paying agencies on monthly billings.
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Communicate with bankruptcy trustees and/or receiver of the defunct business or person. Prepare the correct legal documents to support The City’s proof of claims within appropriate timelines.
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Conduct credit investigations.
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Send month end reports to management for reporting.
Qualifications
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A 2-year diploma in Business Administration or a related diploma with at least 3 years of experience in one of the following:
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Property Tax or Business Improvement Area Tax including handling customer inquiries.
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Direct lending or collection experience.
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Customer Service face to face, over the phone or written.
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Intermediate level of proficiency with Microsoft Office (Excel, Outlook, and Word) is required.
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Possess excellent customer service skills which demonstrate tact and courtesy when dealing with the public. Effective communication skills and well-developed decision making skills.
Pre-employment Requirements
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A security clearance will be conducted.
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Applicants will be tested for appropriate skills.
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Successful applicants must provide proof of qualifications.
Union: CUPE Local 38
Business Unit: Finance
Position Type: 1 Temporary (up to 18 months)
Location: 800 Macleod Trail SE
Compensation: Pay Grade 8 $35.51 - 47.49 per hour (2023 rates)
Days of Work: This position works a 5 day
work week with 1 day off in a 3 week cycle.
Hours of work: Standard 35 hour work week
Audience: Internal/External
Apply By: December 22, 2022
Job ID #: 306692
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