Year Round Guest Services Manager Job at Revelstoke Mountain Resort
Revelstoke Mountain Resort (RMR) is a division of Canada’s largest privately held hospitality company, Northland Properties Corporation (NPC), and since its inception in 2007, we have gained a reputation for big mountain riding, legendary powder and an authentic Canadian resort town.
Job Summary
The Guest Services Manager is responsible for the performance of the Guest Services team achieving organizational service standards. This position trains seasonal employees of the Guest Services to perform ticket/pass office and lift validation duties as described in the Guest Services Agent position profiles
Essential Job Functions
- Manage the Guest Services department adhering to an annual budget and ensuring guest experience standards are upheld.
- Hire, train and manage the Guest Services Team providing leadership and guidance to the Guest Services Supervisor
- Develop and deliver training programs to guest services employees for world class guest experience.
- Identify and foster the skills of Guest Services team members providing the necessary coaching to develop employee value; prioritising succession planning within Revelstoke Mountain Resort.
- Ensure staff are fully trained in POS operations, policies and procedures.
- Manage lift validation ensuring proper protocols are in place to ensure accurate visitation and fraud prevention.
- Ensure guest comments/feedback is dealt with in a timely professional manner.
- Manage guest feedback system.
Required Qualifications and Abilities
MINIMUM REQUIREMENTS:
- Experience in a supervisory/management role.
- Four years experience with a POS system and guest services related role.
- Post-Secondary education in Business, marketing or tourism.
- RTP and/or Inntopia experience is considered an asset.
- Good judgment and problem-solving skills
- Strong communication skills
- Strong leadership and team-building skills
- Time management skills an asset
- Financial management skills an asset
- A second language an asset
Compensation and Benefits
Benefits include extended medical plan, RRSP matching, family season pass, resort and industry discounts.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Company
Revelstoke Mountain Resort
Location
RMR - Guest Services
Opening Date
Dec 07, 2022
Closing Date
Apr 30, 2023
Starting Date
Feb 01, 2023
Requirements
OFA1
OFA Level 1
Recommended
WHMIS
WHMIS
Required within 14 days after job starts
5YRS
5 yrs. experience equivalent
Required Before Job Starts
POST BUSMNG
Postsecondary Education
Required Before Job Starts
ADVCOMP 0
Advanced Computer Skills
Required Before Job Starts
LANG 0
Speaks other foreign languages
Recommended
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