Date Posted: 04/05/2023
Req ID: 30595
Faculty/Division: Faculty of Applied Science & Engineering
Department: Department of Mechanical & Industrial Engineering
Campus: St. George (Downtown Toronto)
Position Number: 00033119

About us:

The Department of Mechanical & Industrial Engineering is home to about 60 professors leading research on a very broad range of topics. On the Industrial Engineering side, research areas include Operations Research, Information Engineering, Human Factors, and Applied Machine Learning, all of which seek to improve the systems we as humans rely on to navigate our world. On the Mechanical Engineering side, research areas include Robotics, Mechanics & Design, Materials, and Thermofluids, topics that are applied to applications including manufacturing, energy production, and bioengineering.

We are also home to about 2,000 very talented students: about 1,300 undergraduates are enrolled in the Industrial Engineering and in the Mechanical Engineering BASc programs. We have about 350 Master of Engineering (MEng) students, a professional program for students taking courses with us for a year or two. And we have about 350 MASc and PhD students, who work individually on research projects with a particular professor.

The Department of Mechanical & Industrial Engineering prides itself on being a good place to work: respectful, accepting of difference and professional. We value employees who are goal-oriented and self-motivated, and who are constantly looking to improve how we serve our students and faculty. We believe in teamwork, in working together for the greater good, and yet doing so in a way that respects each employee’s work-life balance. Finally, we value each employee as an individual, and look for opportunities to recognize each contribution.

Your opportunity:

Under general supervision of the Undergraduate Program Administrator, the incumbent is responsible for assisting the Undergraduate Office and acting as a first point of contact to students and faculty. You will provide support responding to a variety of basic questions related to program requirements, booking rooms, answering a large number of emails on a daily basis, and scheduling advising appointments.

Your responsibilities will include:

• 
  Scheduling appointments for prospective students, applicants, and current students to address individual needs
• Acting as the first point of contact for general enquiries
• Responding to enquiries within the defined scope of the role and redirecting as appropriate
• Troubleshooting timetabling and/or room booking conflicts
• Writing routine documents and correspondence; keeping well-informed on policies, rules, regulations and guidelines
• Checking completeness of applications; updating and maintaining records; taking and distributing meeting minutes
• Liaising with students and faculty to coordinate program activities
• Coordinating meeting schedules, agendas, materials, action and follow up review

Essential Qualifications:

• 
  Advanced College Diploma (3 years) or acceptable combination of equivalent experience
• Minimum two years related experience in customer service and administrative support
• Demonstrated experience with ROSI, degree explorer, ACORN and Quercus or equivalent systems
• Intermediate skills with Microsoft Office Suite (Word, Excel, Outlook)
• Ability to prioritize work and multi-task; good judgement, tact and discretion
• Ability to manage conflicting priorities and deadlines, quickly adapt and learn new processes
• Demonstrated commitment to equity, diversity, inclusion and the promotion of a respectful and collegial learning and working environment
• Excellent communication (both oral and written)
• Superior customer service and interpersonal skills with a demonstrated positive attitude and service orientation towards students, staff and the public
• Proven attention to detail and organizational skills
• Ability to work independently, under direction, as well as in a team environment

Assets (Nonessential):

• 
  Safe Talk certified

To be successful in this role you will be:

• 
  Approachable
• Communicator
• Organized
• Patient
• Proactive
• Team player

Closing Date: 04/14/2023, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Continuing
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 08 - $56,514 with an annual step progression to a maximum of $72,271. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Student Services

Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.