Technical Support Specialist

Pong Game Studios is an interactive social and mobile game company located in Woodbridge, Ontario. Known for our fun and collaborative culture, we’re a group of talented software engineers, game designers, artists, producers, analytical experts, and more. We move quickly and innovate constantly to deliver exciting game experiences to players around the world. Our products offer authentic casino-style entertainment to more than millions of players monthly. Casino enthusiasts and social gamers alike love our games. We’re Pong Game Studios and we need more stellar people like you to join our team!

YOU WILL:

• Respond to Helpdesk inquiries, log calls in the services ticketing system, and assist users in problem resolution.
• Install software and computer peripherals.
• Prepare and test new computer equipment and oversee shipping to new store locations.
• Help supplement documentation by converting answers discovered while supporting customers and converting the information into official learning resources content.
• Install custom software as well as software upgrades, maintain networks, and monitor for defective terminals.
• Communicate with onsite technicians.
• Be knowledge of desktop computer applications, operating systems, hardware and networking devices.

THE ESSENTIALS:

• College diploma related to Computer Systems and Networking
• A+ Certification
• Network + Certification
• You have a minimum experience of 2 years within a customer service oriented and IT environment including in-depth support experience in a large-scale network environment.
• You are fluent in English, both written and spoken.
• You are results focused and reliable; always maintaining the highest level of professionalism, confidentiality and customer service.
• You have a strong knowledge of ticketing management systems.
• You have a solid understanding of network peripheral devices.
• You are experienced with firewall hardware and administration.
• You have strong analytical skills and problem-solving abilities to solve a variety of problems in an accurate and timely manner.
• You have solid experience with Networks & MS Windows XP, 7 and 8 as well as 8.1 and 10 operating systems.
• You are available to work Mon-Sun 3:30 PM to 12:00 AM any shifts.
• Knowledge of: Microsoft Windows 7, Windows 10 and good networking skills.
• Customer driven - technically oriented while maintaining the ability to positively interact with non-technical clients.
• College diploma relate to Computer System and Networking
• A+ Certification a must

We thank all applicants, however, only those with the above stated qualifications who are selected for an interview will be contacted. No agencies please.

Job Types: Full-time, Permanent

Salary: From $25.00 per hour

Benefits:

• Casual dress
• Dental care
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Tuition reimbursement

Schedule:

• 8 hour shift

Experience:

• Technical Support Occupations: 1 year (preferred)

Work Location: One location

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