Technical Support Specialist Job at Motorola Solutions
Company Overview
At Motorola Solutions, we believe that everything starts with safety.Its the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class.
As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways.
At Motorola Solutions, were ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.
Prsentation de l39;entreprise
Chez Motorola Solutions, nous croyons que tout commence par la scurit. C39;est la constante qui permet aux gens d39;avancer en toute confiance. Elle peut remplir un vol ou vendre un stade. Elle peut permettre de s39;occuper d39;un patient ou d39;obtenir son diplme.
En tant que leader mondial de la scurit publique et de la scurit des entreprises, nous crons et connectons les technologies qui aident assurer la scurit des personnes l o elles vivent, apprennent, travaillent et se divertissent. Notre cosystme technologique intgr unifie les communications critiques, la scurit vido et le contrle d39;accs, ainsi que les logiciels de centre de commande, permettant une collaboration plus puissante.
Chez Motorola Solutions, nous inaugurons une nouvelle re en matire de scurit publique. Apportez votre passion, votre potentiel et vos talents une carrire qui compte.
Department Overview Openpath is on a mission to disrupt the access control space. Founded in 2016 and launched in 2018, our unique touchless access control features and sleek, sophisticated hardware get employees into the office with just their smartphone, and our cloudbased software makes office management easier than ever.
We are hiring a Technical Support Specialist who has experience installing and servicing access control systems at customer locations or acting in the role of Technical Support Specialist for an access control vendor or installer. This is a customerfacing role, responding to inbound technical support phone calls, emails, tickets, and live chats, both from our partners who are installing and supporting the Openpath solution, and the end customers who are using our solution.
The ideal candidate will be familiar with legacy access control systems and their installationsupport. Ideally, the candidate will have experience working in a similar role at an access control manufacturer, or a systems integrator installing access control solutions, or supporting the installation of access control
Job Description
This role will sit remote in Canada and is anticipated to have some weekend rotations. This role will have the following shifts available
800am to 500pm ET
300pm to 1200am ET
What youll do & more...
Respond in a timely and professional manner to all inbound phone, email, chat, web support tickets
Help ensure our installation partners can successfully install and service our systems at customer locations with over the phoneweb support
Manage tickets via our ticketing system
Be intimately familiar with all technical aspects of the Openpath platform hardware, cloud software, mobile applications, key cards, etc
Understand and be able to support basic wiring, peripheral door hardware, and integration with video management systems, wireless locks, and other thirdparty software which integrate with Openpath
What skills and experience do you bring
EXPERIENCE 23 years of professional work experience supporting hardware and software over the phone and email.
Basic understanding of Linux Commands to navigate system logs is a plus.
Basic knowledge of TCPIP, Routing & Switching a plus.
Resultsoriented, dependable, and accountable.
Can operate in a fastpaced, entrepreneurial environment.
Highly organized, can juggle multiple competing priorities and tasks.
A strong communicator verbal, written, and interpersonal with excellent customerfacing manner and technique.
Possess a cando attitude, willing to roll up your sleeves and help outside your specific role as necessary.
You take initiative, know what needs to be done and operate with a sense of urgency, focus, and discipline.
Ability to work a flexible schedule and share oncall duties as needed.
LIDH
LIRemote
Basic Requirements
23 years of professional work experience supporting hardware and software over the phone and email.
Travel Requirements None
Relocation Provided None
Position Type Experienced
Referral Payment Plan No
EEO Statement
Motorola Solutions is an Equal Opportunity Employer.We welcome and encourage diversity in our workforce.Motorola Solutions will provide reasonable accommodation to applicants with disabilities upon request.Motorola Solutions souscrit aux principes dquit en matire demploi.Nous accueillons favorablement la diversit au sein de notre effectif. Sur demande, Motorola Solutions offrira des accommodements raisonnables aux candidats handicaps.
Please Note :
optimuspartners.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, optimuspartners.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.
At Motorola Solutions, we believe that everything starts with safety.Its the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class.
As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways.
At Motorola Solutions, were ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.
Prsentation de l39;entreprise
Chez Motorola Solutions, nous croyons que tout commence par la scurit. C39;est la constante qui permet aux gens d39;avancer en toute confiance. Elle peut remplir un vol ou vendre un stade. Elle peut permettre de s39;occuper d39;un patient ou d39;obtenir son diplme.
En tant que leader mondial de la scurit publique et de la scurit des entreprises, nous crons et connectons les technologies qui aident assurer la scurit des personnes l o elles vivent, apprennent, travaillent et se divertissent. Notre cosystme technologique intgr unifie les communications critiques, la scurit vido et le contrle d39;accs, ainsi que les logiciels de centre de commande, permettant une collaboration plus puissante.
Chez Motorola Solutions, nous inaugurons une nouvelle re en matire de scurit publique. Apportez votre passion, votre potentiel et vos talents une carrire qui compte.
Department Overview Openpath is on a mission to disrupt the access control space. Founded in 2016 and launched in 2018, our unique touchless access control features and sleek, sophisticated hardware get employees into the office with just their smartphone, and our cloudbased software makes office management easier than ever.
We are hiring a Technical Support Specialist who has experience installing and servicing access control systems at customer locations or acting in the role of Technical Support Specialist for an access control vendor or installer. This is a customerfacing role, responding to inbound technical support phone calls, emails, tickets, and live chats, both from our partners who are installing and supporting the Openpath solution, and the end customers who are using our solution.
The ideal candidate will be familiar with legacy access control systems and their installationsupport. Ideally, the candidate will have experience working in a similar role at an access control manufacturer, or a systems integrator installing access control solutions, or supporting the installation of access control
Job Description
This role will sit remote in Canada and is anticipated to have some weekend rotations. This role will have the following shifts available
800am to 500pm ET
300pm to 1200am ET
What youll do & more...
Respond in a timely and professional manner to all inbound phone, email, chat, web support tickets
Help ensure our installation partners can successfully install and service our systems at customer locations with over the phoneweb support
Manage tickets via our ticketing system
Be intimately familiar with all technical aspects of the Openpath platform hardware, cloud software, mobile applications, key cards, etc
Understand and be able to support basic wiring, peripheral door hardware, and integration with video management systems, wireless locks, and other thirdparty software which integrate with Openpath
What skills and experience do you bring
EXPERIENCE 23 years of professional work experience supporting hardware and software over the phone and email.
Basic understanding of Linux Commands to navigate system logs is a plus.
Basic knowledge of TCPIP, Routing & Switching a plus.
Resultsoriented, dependable, and accountable.
Can operate in a fastpaced, entrepreneurial environment.
Highly organized, can juggle multiple competing priorities and tasks.
A strong communicator verbal, written, and interpersonal with excellent customerfacing manner and technique.
Possess a cando attitude, willing to roll up your sleeves and help outside your specific role as necessary.
You take initiative, know what needs to be done and operate with a sense of urgency, focus, and discipline.
Ability to work a flexible schedule and share oncall duties as needed.
LIDH
LIRemote
Basic Requirements
23 years of professional work experience supporting hardware and software over the phone and email.
Travel Requirements None
Relocation Provided None
Position Type Experienced
Referral Payment Plan No
EEO Statement
Motorola Solutions is an Equal Opportunity Employer.We welcome and encourage diversity in our workforce.Motorola Solutions will provide reasonable accommodation to applicants with disabilities upon request.Motorola Solutions souscrit aux principes dquit en matire demploi.Nous accueillons favorablement la diversit au sein de notre effectif. Sur demande, Motorola Solutions offrira des accommodements raisonnables aux candidats handicaps.
Please Note :
optimuspartners.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, optimuspartners.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.