Program: WorkBC

Location: West Kelowna

Who we’re looking for

Team Lead, WorkBC Chilliwack

Like WCG, you believe in the power of work to transform lives. As a Team Lead, you’re part of a team that makes a difference by providing exceptional service to clients, employers and the community, and by extension, the Province of British Columbia through the WorkBC Employment Services program.

You love communication and using your customer service focus to assist clients to find employment and supporting your colleagues’ growth. As a Team Lead, you’ll motivate and support clients through employment-specific training opportunities. With a professional but empathetic lens, you’ll manage multiple client cases with the end goal of helping clients achieve and maintain sustainable employment, increased independence, and self-sufficiency.

As a member of our strong and caring team, you will make a difference at the personal and community level by ensuring WorkBC clients achieve their employment goals and receive the best support possible.

What you’ll do

• Assess clients to determine eligibility and ability to look for work as part of a larger, individual action plan
• Manage assigned client case files in a primary information system (ICM), including documentation of client eligibility, client progress and results
• Meet WorkBC program goals and service utilization targets
• Maintain strong partner relationships internally and externally
• Provide team coaching and training, and case conferencing for staff
• Research and identify employers and sector opportunities on behalf of clients

What you bring

• Strong communication and interpersonal skills
• Experience coaching and mentoring clients and staff, working with individuals with complex barriers and inclusion groups, and building partnerships with employers, community agencies, and other stakeholders
• Knowledge of the local labour market, community resources and government assistance programs
• Knowledge of job search techniques, career development tools and issues relating to unemployment
• Advanced skills with MS Office and proficiency to quickly learn proprietary software
• Adherence to confidentiality and professional codes of conduct
• Degree or diploma in a relevant field.
• Certified Career Development Practitioner (CCDP) designation preferred
• Experience with provincial government and other online tools such as ICM and online employment services

What we offer

• Competitive salary
• Comprehensive and flexible health and dental benefits
• Ongoing learning and development opportunities
• Generous time off policy to encourage work/life balance
• A diverse and inclusive workplace with a track record of high employee engagement and teamwork

For complete job requirements, see the full Job Description here:

WCG is strengthened by diversity. We are committed to achieving a workplace that is equitable and representative of Canada’s diverse population. We actively work to attract, develop, and retain employees from diverse and equity-deserving backgrounds who have exceptional ability and the desire to make a difference. We continuously strive to support individual needs and differences in a work environment that is built on inclusivity and respect for everyone.

WCG is committed to providing an accessible, barrier free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation in advance of any part of the recruitment and selection process.

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