Systems Administrator II-1 Job at University of British Columbia
University of British Columbia University of British Columbia (Okanagan campus), BC
Staff - Non Union
Minimum Qualifications
Undergraduate degree in a relevant discipline. In-depth knowledge of applications and the business requirements supporting them. Minimum of five years of related experience, or the equivalent combination of education and experience.
Preferred Qualifications
Job Category
M&P - AAPS
Job Profile
AAPS Salaried - Information Systems and Technology, Level D
Job Title
Systems Administrator II-1
Department
UBCO | Service Delivery | UBCO IT
Compensation Range
$7,278.33 - $11,372.33 CAD Monthly
The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.
Posting End Date
January 8, 2023
Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above.
Job End Date
JOB SUMMARY
The Systems Administrator II designs systems hardware and software solutions, defines systems scope, and provides recommendations for all systems supported infrastructure as part of regular operations.
The Systems Administrator II deploys, configures and maintains systems infrastructure and workloads both on premise and cloud for complex institution-wide systems. Participates in medium to large scale infrastructure projects. The Systems Administrator II consults with users, analyzes their requirements, problems, and contributes to the design, provisioning and configuration of systems based on user needs. This position also provides systems hardware and software solutions, defines systems scope, and makes recommendations for systems supported infrastructure as part of regular operations. This position is also responsible for on premise and cloud-based systems provisioning, configuration, and support in a timely, efficient manner in accordance with all service level agreements.
The Systems Administrator II provides coverage during core hours (8AM to 5PM) but requires flexibility as some work must be performed outside of regular business operating hours.
ORGANIZATIONAL STATUS
Reporting to the Associate Director, IT Service Delivery, the Systems Administrator II supports clients of UBC Information Technology (UBC IT). The position requires extensive contact with faculty, staff, students and members of the general public. The positions supports IT systems that underpin UBC’s mission and operation across all campuses and supports systems in several data centre locations across the province. The position works closely with the Senior Systems Administrator and Systems Architects, other Systems Administrators of UBC IT Systems and collaborates with management and staff of various UBC IT departments.
WORK PERFORMED
Specific Duties:
- Designs and deploys new hardware, software, or security updates, and provide issue resolution related to hardware or software.
- Implements new technologies and services as well as supporting existing technology and services.
- Implements, manages and maintains industry standard infrastructure and services, largely centered on self-provisioning and automation.
- Monitors and analyzes systems, infrastructure, technologies and services, makes modifications and updates to network and server monitoring systems as needed.
- Ensures appropriate security is maintained across all technologies and services within scope of responsibility.
- Collaborates with others within and across units to problem solve technical issues;
- Writes and maintains documentation in accordance with prescribed standards.
- Configuration, installation and maintenance of server and storage infrastructure, virtualization infrastructure, backup and disaster recovery infrastructure, operating systems, applications, patch management and antivirus solutions.
- Consults with stakeholders and provide specialist advice on the design and implementation of workloads using public cloud, private cloud and premise-based resources.
- Provides training to less experience IT Support staff
- Provide senior level expertise and guidance in maintaining an inventory of equipment, service contracts, warranties and maintenance agreements
- Participates in the life cycle of information technology
- Performs assessments, diagnostics and issue resolution to clients locally as well as remotely
Core Duties:
- Designs solutions to resolve system related business problems, meet user requirements, and streamline system work flows.
- Formulates and defines system scope and objectives and recommends a strategy, potential solution, or workaround.
- Monitors and analyzes systems issues and provides recommendations for all systems supported infrastructure as part of regular operations.
- Provides guidance and training to less experienced administrators.
- Writes and maintains systems documentation including user and technical manuals.
- Designs, provisions and configures systems.
- Acts as a liaison between technical groups and stakeholders to coordinate the systems installation and ensure technical compatibility and satisfaction.
- Prepares documentation and defines system specific dependencies to assist in problem analysis.
- Provides recommendations for improving procedures and coordinating system implementation.
- Integrates development of best practices, standards, procedures and quality objectives across systems infrastructure or platforms.
- Maintains appropriate professional designations and up to date knowledge of current information technology techniques and tools.
- Performs other related duties as required.
CONSEQUENCE OF ERROR
Errors in the implementation and support of enterprise systems could lead to significant financial loss for the University as well as lost productivity in teaching, learning and research time, and could impact the timely delivery of services to clients [e.g. students, faculty, staff and the general public].
SUPERVISION RECEIVED
Works under the general direction of the Associate Director, IT Service Delivery and takes functional direction on services from Senior Manager and Manager, and System Architects from UBC IT Systems. Must be able to work independently and carry out work to completion. Keeps Associate Director, Senior Manager and Manager informed of the status of respective work in progress. Works with wide latitude. Works to deadlines and tasks on projects. Work is reviewed in terms of achievement of broad project objectives and goals.
SUPERVISION GIVEN
This position works as a member of the UBC IT Okanagan Systems team and by extension, the UBC IT Systems support team. This position may require the training of newly hired staff or less experienced staff on the systems, infrastructure and procedures used by UBC IT. The position requires providing specialist advice to clients on the implementation and use of public-cloud, private-cloud and on-premise based technologies.
Minimum Qualifications
Undergraduate degree in a relevant discipline. In-depth knowledge of applications and the business requirements supporting them. Minimum of five years of related experience, or the equivalent combination of education and experience.
Preferred Qualifications
Experience configuring and supporting public-cloud and private-cloud environments on-premise based VMware environments, operating system and application patch management, and antivirus solutions.
Demonstrated technical, analytical and problem-solving skills in order to design, install, trouble-shoot and maintain campus IT infrastructure.
Knowledge of computer networks and system monitoring. A good understanding of data storage, backup and recovery, and load balancing. Experience supporting Windows, Mac and Linux server configurations.
Must be able to move and lift a wide assortment of equipment.
Plan and carry out multiple tasks and projects, to prioritize and organize effectively, to work under pressure and to meet established timelines.
Ability to work independently and in a team environment with minimal supervision. Demonstrated willingness to learn and continually upgrade skills.
Since this position also involves extensive customer interaction in person, via phone, and email, as well as documentation creation: excellent written and verbal English communication skills are critical.
COMPETENCY PROFICIENCY
Collaboration - Actively solicits ideas and opinions from others to efficiently and effectively accomplish specific objectives targeted at defined business outcomes. Openly encourages other team members to voice their ideas and concerns. Shows respect for differences and diversity, and disagrees without personalizing issues. Utilizes strengths of team members to achieve optimal performance.
Communication for Results - Conducts discussions with and writes memoranda to all levels of colleagues and peer groups in ways that support troubleshooting and problem solving. Seeks and shares relevant information, opinions, and judgments. Handles conflict empathetically. Explains the context of interrelated situations, asks probing questions, and solicits multiple sources of advice prior to taking action when appropriate.
Problem Solving - Applies problem-solving methodologies and tools to diagnose and solve operational and interpersonal problems. Determines the potential causes of the problem and devises testing methodologies for validation. Shows empathy and objectivity toward individuals involved in the issue. Analyzes multiple alternatives, risks, and benefits for a range of potential solutions. Recommends resource requirements and collaborates with impacted stakeholders.
Accountability - Sets objectives that meet organizational needs. Provides recommendations to individuals and teams on ways to improve performance and meet defined objectives. Monitors and provides feedback on individual and team performance against defined standards.
Information Systems Knowledge - Resolves escalated problems of technical support. Identifies root causes. Sets up and integrates new and enhanced information systems. Identifies customer needs and determines the appropriate approach to apply and ensure resolution. Solicits the input of appropriate technical experts and managers as required.
Initiative - Seeks out new challenges that require risk taking. Determines the resources, team support, and technical needs necessary to enable success and procures them. Keeps responding to the challenge in spite of obstacles and setbacks.
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