Supervisor, Courier Services (Operations-Focused Leaders)

Apply before 2023-01-22.

Reference: 2223-2023-206
Rate of pay: $68,107 - $86,176 annually
Classification: ADG-E
Outcome: Temporary
Work environment: On-site
Work location: Ottawa, ON
Service area / Division: Parliamentary Precinct Operations / Client Services Delivery
Area of selection: Restricted
Language requirements: BBB

About the role
This selection process is restricted to employees working within the House of Commons Administration employees.

The Supervisor, Courier Services is accountable for planning, coordinating and monitoring the quality and effectiveness of service
delivery to various clients in the areas courier services. You will be responsible for the oversight and effective use of the
Parliamentary Dispatch System (PDS), to ensure the ongoing review of incoming, concurrent and priority client service demands, and
to ensure the proper assignment and re-allocation of resources to meet urgent and priority demands. There is a responsibility for
ensuring the collaboration of other PPO Service Areas and House Administration branches in meeting service demands. The position
also gives advice to Members of Parliament and other Parliament Hill clients on counter services and responding to the
requirements for Parliamentary Publications.

Top reasons to join the team
This is an opportunity for you to lead a dynamic and operational team that are responsible to deliver excellence courier services to
the Parliamentary Precinct on a day-to day basis. Your management and organizational skills will ensure ongoing capacity to meet
unique service demands. We are a team that offers flexibility, a work-life balance and has everyone's best interests at heart.

Training and development opportunities
Work-life balance/35 hours workweek
4 weeks vacation (minimum)

What you need A post-secondary school diploma in a related field OR an acceptable combination of education,

Education
training and relevant experience.

• Experience working in a client service oriented environment;

plans;

• Experience in interacting directly in a work related manner with high profile clients, managerial and

• Experience in coaching, mentoring and/or training employees;
• Experience in dealing effectively with urgent and conflicting priorities;
• Experience working with MS-Office suite software (Word, Excel, Outlook.

Other Experience in the management of human, financial and materiel resources.

Outcome
Staff the position of Supervisor, Courier Services on a determinate basis (temporary). Create a pool of potential candidates that may
be considered to staff future vacancies for this position or for other similar and/or related positions on an indeterminate and/or
determinate basis. Consideration may be given to candidates with other linguistic profiles.

Our commitment to inclusion, diversity, equity, and accessibility
The House of Commons Administration is committed to being a leader in inclusion, diversity, equity and accessibility. We
continuously evolve our practices and design them in such a way as to ensure that everyone can equitably participate to the upmost
of their abilities. As “One House,” we leverage diversity in all its forms and recognize that everyone has valuable contributions to
make and the potential for individual growth.

Apply and learn more!
If you dream of joining an organization that is small enough for you to be noticed, but big enough to provide you with a meaningful
career, then we want to hear from you! We carefully review all applications and contact candidates retained for further
consideration in a timely manner. Click on “Essential information” below to learn more about our selection process.