Specialist, Customer Strategy & Operations Job at Bell Canada
Req Id: 410847
At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world.
If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team.
Bell’s forward-thinking Customer Operations team is creating the ultimate service experience for our residential, wireless and small business consumers. We lead strategic development and execution of day-to-day operations, develop tools and processes to drive service enhancements, manage customer loyalty and retention, and leverage big data and artificial intelligence to create intellectual property.
Key Responsibilities
Managing relationships with a variety of internal and external stakeholders;- Analyzing results to understand and communicate weekly performance;
- Questioning the way we do business and striving to improve the customer experience;
- Brainstorming creative ways to address complex problems;
- Crunching huge datasets into meaningful and actionable intelligence;
- Finding opportunities by consolidating quantitative findings with qualitative inputs;
- Presenting findings to Senior Managers to drive forth operational innovation;
- Learning about operational processes by spending time with stakeholders.
Critical Qualifications
You continuously strive to learn and share your knowledge with others;- You are radically open-minded and appreciate the art of thoughtful disagreement;
- You are action-driven, prepared to support the continuous improvement of our operations;
- You have strong analytical capabilities and apply a strategic mindset to the work that you do;
- You are an autonomous self-starter who can work in a rapidly changing environment;
- You have the ability to make connections on a broader scale while looking at individual issues;
- You can clearly articulate business implications and recommendations at an executive level.
Preferred Qualifications
Communications skills;- Creativity;
- Critical thinking;
- Cognitive flexibility;
- Emotional intelligence;
- Complex problem solving skills;
- Thoughtful and deliberate decision making.
Additional Requirements
Undergraduate degree in a discipline that fosters critical thinking;- Solid proficiency in MS Office applications;
- Experience in analytics and process improvement.
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Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Management
Job Status: Regular - Full Time
Job Location: Canada : Ontario : Mississauga || Canada : Ontario : Cornwall || Canada : Ontario : Don Mills || Canada : Ontario : Etobicoke || Canada : Ontario : Hamilton || Canada : Ontario : London || Canada : Ontario : Ottawa || Canada : Ontario : Toronto || Canada : Quebec : Montreal || Canada : Quebec : Quebec City
Work Arrangement: Hybrid
Application Deadline: 05/26/2023
For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.
Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or recruitment@bell.ca to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at inclusion@bell.ca.
Created: Canada, ON, Mississauga
Bell, one of Canada's Top 100 Employers.
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