What is Avesdo Real Estate Software?

Avesdo is a real estate services company powered by technology that serves the leading new home developers and their project marketing partners across Canada. Designed to enable success in selling and managing new home transactions, Avesdo provides a portfolio of services and the most trusted transaction management software (TMS) platform. New home development has been one of the strongest performing industries over the past decade and Avesdo supports the leading homebuilders and developers by providing technology-enabled services as well as realtor connections that help hundreds of developers transact tens of thousands of homes, worth billions of dollars.

Why you will love it here?

• It's official, we are Great Place To Work Certified. See what makes us a great place to work.
• Personal Growth: Mentorship will be available to you and you will also have the opportunity to grow professionally, learn new things, and have the chance to make your mark on a trillion-dollar real estate industry.
• Meaningful work: You'll be joining Avesdo at a time when your contributions matter every day!

This is a part-time role (20 hours/week) and you would be working Pacific Time every Sunday (9am to 5pm Pacific Time), Monday, Tuesday and Wednesday (1:30pm to 5:30pm Pacific Time).

This is 100% Remote Work (Remote applicants must reside in British Columbia to provide support to our BC clients) and have valid Canadian work authorization.

What You'll be doing?

• Provide client support via phone, and email, constantly striving to resolve potential issues fast and effectively
• Assist Internal CS Team to become familiar with client requirements and business processes for support
• Supporting CS Team with client’s projects in the Avesdo application
• Resolve client questions coming through via tickets
• Assist clients with identifying problems and guide them through a solution
• Support continuous process improvements via analysis, insights, identification of opportunities
• Assist Senior Client Success Manager with incident escalation to deliver clear, timely, and actionable information to the clients when the need is most critical
• Work closely with Senior Client Success Manager on other project and administration tasks to be assigned on an as-needed basis

Who are we looking for?

• Experience in customer service, and/or client management is a big plus
• Enrollment in Information Technology or related courses (preferred)
• A keen analytical mind with high attention to detail and problem-solving skills
• Self-driven and results-oriented, someone who can work well independently in a fast-paced environment with weekend and evening schedules
• Winning attitude and desire for constant learning and self-improvement
• Excellent communication (verbal & written) and time management skills
• Extremely organized with an ability to prioritize work and adapt to changing demands and deadlines
• Has an ability to connect with clients, build rapport and help solve any issues via phone chat or email

If you are a self-starter excited to develop further skills as a competent problem-solver in a fast-paced technology company, Avesdo is a great place to kick-start your career!

Complete Hiring Process Estimated Time Requirement: 2 hours

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