Service Representative (Regina SaskTel Store)

Location: Regina, Saskatchewan
Number of Positions: 1 casual part-time
Salary: $25.33/hour (Base salary plus an opportunity to earn a yearly sales incentive commission of $6,944)
Closing Date: January 2, 2023

Position Overview

As a Service Representative you will sell all types of products and services in our Regina SaskTel Stores. Your goal is to offer a positive customer experience by identifying the customer's needs and requirements, recommending solutions to benefit the customer and finalizing the sale. You will be responsible for handling a variety of customer inquiries and you must be comfortable working in an environment that has a strong sales focus.

Interested candidates should have past experience in sales roles and a proven sales track record.

Key Responsibilities

• Persuasively promotes the sale of products and/or services in a competitive environment in order to meet sales targets.
• Determines customer needs and recommends solutions to the customer, utilizing support personnel as required.
• Handles device hardware and accessory setup, reviews customer contracts, and educates/informs customers about their services.
• Develops and maintains a knowledge of SaskTel’s products, services, systems, and pricing options.
• Handles all customer inquires/complaints and resolves issues in a timely, professional manner in order to meet customer service and productivity targets, and positively contributes to customer survey results.
• Arranges customer security deposits, and handles cash and payments.
• Captures customer requirements, reviews customer request work orders for accuracy, and adjusts/corrects errors and/or omissions on customer accounts.
• Participates in sales campaigns and retention activities on an initiated and/or demand basis.
• Deals with customers for the purpose of retail sales, product returns and repairs, trade shows, equipment demonstrations, organizing product displays, and may be required to attend customer premises.

Qualifications

• Previous sales experience and a proven sales track record.
• Excellent communication skills and the ability to deal effectively with others.
• Knowledge of SaskTel's products and services.
• Knowledge of computers and various software applications.
• Demonstrated ability to perform multiple tasks.
• Keyboarding skills of 20 WPM.
• Analytical, problem solving and decision-making skills.
• Ability to plan and organize in a self-directed and public environment
• Ability to work under continual pressure and demonstrate the flexibility to work in a constantly changing environment.
• Successful completion of prescribed training courses.
  
  Testing Information for the Position

Please check your email frequently as this will be the primary method of contact.

• If you are shortlisted for this position, you will be emailed an online assessment to the email address you provide in your application. Please complete this assessment within 48 hours of receipt.
• Our online test is administered through our testing company called SHL. This is a multiple choice test that is used to measure your sales ability and customer service skills. Please take note that some sections are timed.
• You will be contacted via email or phone to discuss the result of your testing.
• If you pass the online test, you may be invited in for an interview depending on how many candidates pass the initial testing.
• During the interview you will be asked to complete a face to face sales simulation with the hiring managers. More details will be provided to you about this step of the process.
• Recent, workplace supervisory references will be a requirement before coming to an interview so please have references available for us to contact.
• If you are offered a position at SaskTel, we will require an acceptable criminal record check.

About SaskTel

SaskTel is the leading Information and Communications Technology (ICT) provider in Saskatchewan, with over $1.3 billion in annual revenue and approximately 1.4 million customer connections including 639,000 wireless accesses, 289,000 wireline network accesses, 289,000 internet accesses, 114,000 maxTV subscribers, and 81,000 security monitoring customers. SaskTel and its wholly-owned subsidiaries offer a wide range of ICT products and services including competitive voice, data and Internet services, wireless data services, maxTV services, data centre services, cloud-based services, security monitoring services, advertising services, and international software and consulting services. SaskTel and its wholly-owned subsidiaries have a workforce of approximately 3,400 full-time equivalent employees (FTEs). Visit SaskTel at www.sasktel.com.

Thank you for your interest in SaskTel - we look forward to reviewing your application for the SaskTel Store!