Server - Premium Services (Telus Club and Duttons) Job at Calgary Sports and Entertainment Corporation
At Calgary Sports and Entertainment Corporation we deliver excitement. Our mission is to connect people with sports and entertainment and this is what we are truly passionate about. If you’d like to join a team that’s fast paced, diverse, energized and beyond passionate about delivering extraordinary experiences to our guests, then we’d love to sign you to a player's contract!
Position Summary
The Server is responsible for creating a flawless customer experience for the premiums service guests through a high quality of service and menu knowledge. The server will conduct a full-cycle serving process including talking orders, advising on menu items, delivering food and drinks, addressing customer concerns and feedback, overall suite cleanliness, and handling payments.
Functions (Purpose and Responsibilities)
- Review pre-orders to verity event date and order times;
- Ensure area is properly set up;
- Welcome guests and make introductions to self and service model;
- Follow all AGLC regulations and Canadian laws pertaining to restaurant service;
- Communicate with guests regarding their experience;
- Report any misunderstandings, issues, or incidents to management;
- Maintain the Point of Sales (POS) system and process payments as required;
- Conduct post-event cleaning, tear down, and reset;
- Actively participate in safety programs and follow polices;
- Adherence of CSEC four pillars
- All other duties as required.
Competencies
- Responsible Service awareness is preferred;
- Prior food and beverage service is required;
- Ability to work in a fast-paced environment and handle multiple guests and suites at once;
- Strong interpersonal and team work skills;
- Exemplary customer service skills;
- Schedule flexibility to work evening and weekend shifts.
Certifications
- Must be ProServe certified and be 18 years of age or older;
- High school diploma is considered and asset.
Key Relationships (External only)
- Guests
Financial (Budget, Budgetary Responsibilities)
- N/A
Physical Requirements
- Constant low level, waist level and above shoulder lifting;
- Occasional front and side carrying;
- Occasional pushing and pulling;
- Constant repetitive movements;
- Occasional sitting;
- Medium lifting between 25-50lbs
- Constant standing, walking and stair climbing;
- Occasional crouching, kneeling and reaching.
Frequency of Workday
0% of shift Rare
1–5% of shift Occasional
6–33% of shift Frequent
34–66% of shift Constant
67–100% of shift
Working Conditions & Hazards
- Exposed to non-weather related cold temperatures;
- In areas with low levels of CO exposure;
- Wet and slippery floors;
- Extreme hot surfaces;
- Exposed to open flames;
- Pinch points and tight working spaces throughout building;
- Exposed to high noise levels.
Qualifications
Skills
Behaviors
Motivations
Education
Experience
Licenses & Certifications
CSEC Careers
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