Customer Care Representative, Wholesale Customer Centre (WCC)
RSW G3

On November 1, 2021 the BC Public Service announced the COVID-19 Vaccination Policy that defines the conditions and expectations for BC Public Service employees regarding vaccination against COVID-19. Among other possible measures, proof of vaccination will be required. It is a term of acceptance of employment that you agree to comply with all vaccination requirements that apply to the public service. More information can be found here.

At the Liquor Distribution Branch (LDB) our vision of ‘Service. Relationships. Results.’ is all about providing a valued service, building strong relationships with our stakeholders, and achieving greater results for the province.

The LDB is one of two branches of government responsible for the cannabis and liquor industry of B.C. We operate the wholesale distribution of beverage alcohol and non-medical cannabis within the province, as well as the household retail brands of BC Liquor Stores and BC Cannabis Stores.

We employ nearly 5,000 people in over 200 communities and have hundreds of career opportunities spanning our entire wholesale, retail and corporate operations – from supply chain logistics, to high-tech solutions, and everything in between. The LDB has been named one of BC’s Top Employers 12 times over for offering exceptional places to work, flexible work hours and earned days off, extended health and dental benefits, maternity and parental leave top-up payments, a pension program, in-house professional and leadership development, and subsidies for professional accreditation.

The LDB Wholesale Operations team is responsible for the registration, procurement, customs clearance, selling and distribution of liquor products for the province of British Columbia. Our stakeholders comprise approximately 800 suppliers, over 1500 retail outlets and 8000 licensed establishments. Working in collaboration with our suppliers and agents, our vision is to provide a reliable and efficient service to support the success of our customers. There are five key divisions within the business; Supply Chain, Pricing, Imports, Customer Service and Distribution. Each of our teams work closely in alignment with each other to provide a seamless customer experience and deliver our service goals.

The Customer Care Representative plays a key role in the execution and development of wholesale liquor processes and the LDB relationships with wholesale liquor customers. This individual will collaborate with customers to collect and analyze feedback, to then identify and execute the appropriate actions to support their business needs.

This role will support process improvement initiatives that improve the wholesale liquor customer experience. The Customer Care Representative will work to coordinate wholesale liquor customer concern resolution.

The Customer Care Representative provides ongoing improvement recommendations to enhance the wholesale liquor customer’s experience and develop plans for future customer needs. The Customer Care Representative is responsible for wholesale liquor customer’s product knowledge, order, payment and returns management in a fast-paced office environment.

The Customer Care Representative is responsible for order fulfilment and inventory management. This requires warehouse related duties such as: lifting liquor cases up to 50 lbs. to varying heights, standing for extended periods of time, frequent bending and standing and the operation of a variety of mechanical and hand-operated warehouse equipment.

For complete details about this opportunity, including accountabilities, please refer to the attached job description, also located in the Additional Information section at the bottom of the posting.

Must be minimum 19 years of age. May be required to work a variety of shift patterns. Criminal record check required.

An eligibility list for permanent or temporary future opportunities may be established.

Position Requirements:

Education and Experience:

• A minimum of 2 years of recent (within the last 5 years) experience in customer service with external customers.

Preferred qualifications include:

• Degree or Diploma in Business Administration or related field.
• Experience in the liquor industry.
• Experience in a warehouse environment.

How to Apply & Application Requirements:

In order to be considered for this position, your application must clearly demonstrate how you meet the education and experience as outlined in the Position Requirements section above. Applicants selected to move forward in the hiring process may be assessed on the knowledge, skills, abilities and competencies as outlined in the attached Job Description.

A cover letter is required as part of your application. The content and/or format of your cover letter may be evaluated as part of the assessment process.

Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

For specific position-related enquiries, please contact Rebecca Levick, HR Advisor at Rebecca.levick@bcldb.com.

Only applications submitted using the BC Public Service Recruitment System on this website will be accepted. For more information about how to create or update your profile, please refer to the attached Application Instructions or refer to the Job Application page on the MyHR website. If you are experiencing technical difficulty applying for a competition, please send an e-mail to BCPSA.Hiring.Centre@gov.bc.ca before the stated closing time, and they will respond as soon as possible to assist you.

Note: Applications will be accepted until 11:00pm Pacific Time on the closing date of the competition.