The University of Victoria is one of Victoria's largest employers and one of Canada’s best diversity employers. Together we are more than 5,000 dedicated faculty, librarians and staff supporting the University of Victoria’s diverse academic programs, world-class research and commitment to civic engagement.

The salary range for this position is:

Recruitment range: $75,572- $83,331 starting salary determined by the PEA Collective Agreement.

Performance range: starting salary to max of $98,303 is available through annual performance increases.

Working closely with campus partners, and in particular the Student Support Manager in the Office of Student Life, the Manager serves Residence Services and residents by coordinating prevention, intervention, and support efforts to assist students facing crisis, and other life challenges including traumas, significant conduct violations, and health or wellness issues. Responsibilities include:

• Serving as Residence Services contact to centralized case management for liaising with students/ families in complex student matters
• Coordinating care, implementation referrals and following-up on student issues like academic/residence accommodations, mental health, and sexualized/physical violence requiring case management;
• Reviews person of concern reports and asseses, evaluates and triages response. May also review and assist staff in response to high impact/high profile conduct reports
• Directing response to significant student issues that require coordination across diverse departments (e.g., Campus Security, Student Wellness Centre, Office of Student Life, Equity and Human Rights Office etc.)

In addition, this position examines current Residence Services operations and policies, researching and recommending changes, and leading organizational change in specific projects that focus on the provision of service and support to individual residents as well as under-represented student populations. This position develops policy and process that contribute to the development of safe and healthy communities on campus, providing guidance and direction to managers within Residence Services as well as to campus partners wanting or needing to engage with the on-campus student community.

May be required to work outside regular work hours (8:30-4:30) on evenings and weekends.

This position requires a Masters’ degree in a related field (e.g., social work, public health, counselling psychology, conflict management, etc.) and a minimum of 5 years practical work-related experience managing and responding to sensitive crisis situations within university-aged populations, with advanced knowledge and skill in trauma-informed practices. This position must also have significant experience with the development and implementation of residence life and education policies, procedures, and practices (including the oversight and implementation of conduct systems); the design and implementation of emergency conduct / crisis protocol training; and policy and procedure development.

This position requires experience:

• Managing responses to crises.
• Supporting and referring complainants, respondents, and witnesses of sexualized/physical violence to a wide range of support services.
• Working within and supporting others in navigating complex processes.
• Handling highly sensitive issues in a complex environment, with a commitment to maintaining confidentiality and neutrality.
• Using advanced de-escalation techniques, mediation, and conflict resolution skills.

This position requires knowledge of:

• Current trauma-informed practices and the differential impacts of trauma caused by sexualized/physical violence on students.
• Student development theory, contemporary student health and wellness issues, including the particular needs of students with disabilities, LGBTQ+, graduate, Indigenous and international students.
• Human rights and privacy legislation.
• Local community-based resources and ability to foster and maintain effective working relationships with community based partners.
• Unique issues facing university students and knowledge of the intersecting nature of student health and wellness.

This position also requires:

• Strong interpersonal and communication skills.
• An ability to explain and implement complex decisions.
• An ability to work in an unpredictable setting with complex, sensitive, and high-profile topics.
• Ability to provide triage assessment, risk assessment and crisis intervention.
• Strong critical-thinking skills and creative problem-solving.
• Ability to assess and support students sensitively, effectively, respectfully, and discreetly. •
• Understanding of treatment programs, mental health terminology, including diagnostic categories.
• Willingness to work with underserved and underrepresented student populations.
• Administrative and computer application skills required to effectively implement and maintain a case management tracking system.

The following are considered to be assets:

• Experience working as part of a case management team.
• Experience working in a complex work environment (e.g., post-secondary setting, government, sexual assault centre, etc.).
• Experience working with a wide range of diverse constituents; and
• Training in post-secondary threat, violence, and risk assessment.

An equivalent combination of education and experience may be considered.