Remote Front Desk Representative

Company Overview:

We are a fast-growing telepsychiatry company that provides innovative mental health services to individuals and organizations across North America. Our mission is to make high-quality mental health care accessible to all, regardless of their location or financial situation. We are looking for a highly motivated and compassionate front desk representative to join our team of dedicated mental health professionals.

Job Overview:

As a remote front desk representative, you will be the first point of contact for our patients and their families. You will be responsible for answering incoming calls, scheduling appointments, verifying insurance information, and providing general information about our services. You will also be responsible for maintaining accurate and timely records of patient information, as well as communicating with patients and their families about their appointments and billing.

Reliability is key within this role.

Responsibilities:

• Answer incoming calls and greet patients and families in a professional and courteous manner
• Schedule appointments and maintain accurate and timely records of patient information
• Verify insurance information and communicate billing information to patients and their families
• Provide general information about our services to patients and their families
• Assist with administrative tasks as needed

Qualifications:

• Excellent communication and interpersonal skills
• Strong attention to detail and organizational skills
• Ability to work independently and as part of a team
• Comfortable using telecommunication technology and electronic medical records
• Entry-level applicants are encouraged to apply.

Compensation:

• Competitive salary

Benefits:

• Collaborative and supportive work environment
• Opportunity to work with a dynamic and dedicated team
• Access to ongoing professional development and training

We are an equal opportunity employer and welcome applicants from all backgrounds. We are seeking empathetic and natural communicators who are passionate about providing excellent customer service to our patients and their families. If you are interested in this exciting opportunity to be a part of our growing team, we encourage you to apply.

Job Type: Full-time

Salary: $13.16-$20.06 per hour

Benefits:

• Paid time off
• Work from home

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday

Education:

• Secondary School (preferred)

Experience:

• Administrative experience (preferred)
• Front desk (preferred)

Work Location: Remote

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