*Please apply directly on the Great Canadian Entertainment website at https://greatcanadian.com/careers/

Position Summary:

This position is responsible for maintaining and ensuring Surveillance Video Management systems operate in accordance with functional design specifications through systematic and defined activities/processes, as well as maintenance and support of multiple assigned systems within established performance criteria. Ensures adherence to all policies and procedures while contributing to a safe and welcoming work environment for all employees.

Key Accountabilities:

· Responsible for overall performance and availability of assigned VMS

· System optimization activities including, but not limited to patching, upgrading, and performance tuning

· Analysis, troubleshooting and resolution of system hardware, software and networking issues up to and including system operating system

· Performance of high-level root cause analysis for service interruptions, resolution of issues and creation of preventive measures

· Develop change requests including implementation, communication, testing and back out plans.

· Maintenance of system documentation and provision of reports on maintenance contracts, SLAs and warranty information on of assigned systems

· Monitor, review and administer system health checks and daily backup processes

· Establish and maintain IT processes supporting assigned systems

· Communicates effectively with all appropriate operational departments

· Builds strong working relationships with all operational departments, guests and vendors

· Complies with licensing laws, health and safety and other statutory regulations

· Performs other duties as assigned or directed

· Maintains technical databases and software

· Trains employees on equipment use

· Prepares and follows an approved Preventative Maintenance Schedule

· Liaises with end users, vendors and technical teams on troubleshooting and issue resolution activities

· Administers application security and performs associated reconciliation and validation to ensure compliance

· Monitors application performance, stability, and licensing compliance

· Develops and maintains technical documentation to ensure it is current and accurate

Education and Qualification Requirements:

· Post-Secondary education in information systems or suitable combination of education and experience.

· Ability to exceed internal and external customer expectations through timely, effective and service oriented communication.

· Microsoft MCSE Server Infrastructure a strong asset

· TCP/IP Networking experience a strong asset

· Computer literacy in MS Office and MS Windows

· Alarm and Security Technician Certification an asset

· CCTV/NTSC video signal experience a strong asset

· Computer hardware and software troubleshooting experience an asset

· Knowledge of AutoCad an asset

· Honeywell, Avigilon, Milestone, Genetec VMS certifications an asset

· Valid Class 5 Drivers License

Special Working Conditions:

As a publicly traded company our reputation is of paramount importance. As such, we will conduct our business in an ethical and professional manner. Every team member will be obliged to understand and follow all of the policies outlined in Great Canadian’s Corporate Ethics & Conduct Manual, and will disclose any irregularities or wrongdoing in accordance with the Company’s Whistleblower Policy. The Company is committed to sound internal control policies and practices. Every team member will follow the internal control practices required of their position and department.

Compliance Requirements:

· Every team member must comply with all requirements of the Corporate Ethics & Conduct Manual and with all other corporate policies communicated to the employee.

· Every team member will be familiarized with the business process documentation and internal control objectives related to their position, and how their job description aligns with specific internal control activities for which they are responsible.

· Adhering to all company and regulatory policies as they relate to functions of the position.

Job Types: Full-time, Permanent

Salary: $50,000.00-$68,000.00 per year

Benefits:

• Dental care
• Extended health care
• Paid time off
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Evenings
• Holidays
• Monday to Friday
• Morning shift
• Night shift
• Weekend availability

Ability to commute/relocate:

• Greater Toronto Area, ON: reliably commute or plan to relocate before starting work (required)

Experience:

• surveillance: 1 year (preferred)

Work Location: One location

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