Are you also looking to perform a variety of administrative tasks within a team environment? Do you have experience providing reception and clerical services while maintaining confidentiality? If so, then consider this Receptionist opportunity with the Ministry of the Solicitor General at the Niagara Detention Centre.

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:

We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.

What can I expect to do in this role?

You will:

• provide customer services through telephone and front counter reception including answering the telephone and recording messages, greeting and directing visitors;
• type and prepare a variety of material including letters, reports, meeting minutes;
• prepare and scan a variety of documents;
• prepare and distribute mail;
• accept money from public for deposit into inmate accounts by following ministry policies;
• provide support to other administrative staff as required.

How do I qualify?

Customer Service and Communication Skills:

• You have knowledge of office administrative policies and procedures to provide confidential clerical support services.
• You have knowledge of customer service standards and best practices to provide reception services in a professional and tactful manner.
• You have strong oral communication skills to provide reception services to clients, staff and the general public to answer and relay telephone calls.
• You have the ability to acquire knowledge of a telephone switchboard and ministry services to respond to enquiries and provide customer services.
• You have knowledge of relevant Canada Post Regulations and mail/courier procedures to process institutional mail.

Administrative and Computer Skills:

• You have analytical and problem solving skills to respond to inquiries and refer to appropriate personnel as required.
• You have tact and courtesy when responding to general inquiries.
• You have written communication skills to complete correspondence and courier/mailing forms.
• You have demonstrated computer proficiency and experience with office equipment and software such as Word, Excel and PowerPoint to prepare documents and reports.

Additional Information:

Note:

• In accordance with the Ontario Public Service (OPS), Employment Screening Checks Policy (ESCP), the top candidate(s) may be required to undergo a security screening check. Refer to the above to determine the screening checks that are required for this position.
  
  Required security screening checks along with your written consent, will be sent to the Transition and Security Office (TSO), Corporate Talent Programs Branch, Talent and Leadership Division to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional employment screening checks that were not obtained directly by you.
  
  A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The employment screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual's employment screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Employment screening check records will be maintained by the TSO and kept strictly confidential.
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