Quality Assurance Worker Job at Tikinagan Child & Family Services

Tikinagan Child & Family Services Thunder Bay, ON

Competition #:
2022-QA-001

Location:
Thunder Bay, ON

Alternate Location:

FT/PT Status:
Full Time (Regular)

Closing Date:
OPEN UNTIL FILLED



Starting Salary: $59,436

Position Overview:

Reporting to the Quality Assurance Supervisor, the Quality Assurance Worker is responsible for providing analysis, interpretation and recommendations of all client statistical data, participating in, reviewing results and providing reports on file reviews. This position requires experience in data processing, knowledge of the Ministry standards for child welfare, effective written and oral communication skills, as well as the ability to work with all levels of staff. The work of Quality Assurance Workers and all of our staff is guided by our Mamow Obiki-ahwahsoowin Service Model – everyone working together to raise our children.

Duties may include, but are not limited to:
  • Review and provide input on agency policies and procedures
  • Prepare reports as required
  • Ensure that the Quality Assurance Supervisor is informed of issues which affect agency policies and/or procedures, Frontline and other computer programs
  • Analyze data and provide interpretation, recommendations and forecasting of developing trends to the Quality Assurance Supervisor
  • Establish and/or monitor systems to monitor, review and evaluate file compliance with agency polices and Ministry standards
  • Be familiar with all Ministry standards and guidelines
  • Prepare In-Year reports and other related reports as required
  • Participate in in-service training and seminars, workshops and courses, as available
  • Participate in the agency’s QIP file review and analyze the data collected
  • Prepare templates and update tracking for child death reporting
  • Review Interagency Service Agreements, Residential Services Agreement and Special Rate Agreements, billing and one-to-one invoices and log sheets to ensure accuracy, as per policies and protocols
  • Implementation and tracking of reporting of performance indicators
  • Participate in, review results and provide reports on all Ministry and Internal file reviews
  • Other duties as assigned
Qualifications Desired:
  • This employer promotes equal employment opportunities for all applicants. Persons of First Nations Ancestry will be given preference (OHRC, Part II, Special Employment). We invite applicants to Self-Identify if Indigenous, Metis or Inuit.
  • Knowledge and understanding of the Child Youth and Family Services Act
  • Knowledge and understanding of Licensing Requirements, Ontario Standards and Regulations
  • Professional integrity and the ability to maintain confidentiality
  • Accurate keyboarding skills; experience with Frontline and Excel, Microsoft Office is essential
  • Ability to learn, apply and develop multi-step procedures for data input
  • Knowledge and understanding of the cultural environment in which Tikinagan operates
  • The ability to speak a First Nation language of the Nishnawbe-Aski Territory is a definite asset
  • Demonstrate initiative, ability to provide input, recommendations and team building
  • Must have a positive attitude and willingness to work cooperatively with many different staff within the agency.
  • Ability to be flexible and work over time
  • Ability to travel
  • Must be able to pass a criminal reference check
  • Successful applicant must provide proof of both COVID-19 Vaccinations




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