Benefits/work perks

In addition to competitive wages and a rewarding career where you can truly make a difference, we offer a comprehensive benefits package that meets the various needs of our diverse employees, including:

• Three Weeks Paid Vacation with three additional paid personal days
• Defined Benefit Pension Plan
• Health and Dental Benefits
• Employee Assistance Plan
• Maternity and Parental Leave Top Up
• Fitness Membership discount
• Annual Tuition Reimbursement

Make a difference

We are currently searching for a dedicated and passionate individual to join our family at Toronto Community Housing. As a Parking Enforcement Officer (PEO) you will provide a full range of parking control and administrative duties. In this role, you will also be required to be a certified City of Toronto Municipal Law Enforcement Officer, in which you will be responsible for ensuring that illegally parked vehicles are dealt with in an appropriate manner including tagging and/or towing or posting vehicles with warning notices. In addition, you will be responding to enquiries and complaints in a prompt and courteous manner.

What you’ll do

• Carry out general duties of a Municipal Law Enforcement Officer under the direction of a Supervisor Parking Enforcement and/or Field Supervisor in accordance with the Toronto Police Service Standards and procedures
• Respond to enquiries and complaints in a prompt and courteous manner
• Ensure that illegally parked vehicles are dealt with in an appropriate manner including tagging and/or towing or posting vehicles with a 10-day “Warning Notice”
• Carry out parking control duties, in accordance with municipal by-laws and the provisions of the Municipal Law Enforcement Officer Program
• Attend court for disputed parking tickets, as a witness, and to file documents as required
• Carry out general administrative duties under the direction of Supervisor, Parking Enforcement
• Enter data for parking tickets into a database
• Prepare court notification sheets and ensure staff are notified of court attendance, as required
• Ensure the pick-up of all official documents either through the Metropolitan Toronto Police Service, Parking Enforcement Unit or the Provincial Courts;
• Assist the Supervisor, Parking Enforcement in implementing any new initiatives at particular sites on a pilot or community-wide basis
• Carry out duties assisting the Supervisor, Parking Enforcement for such initiatives, as training staff, and reporting on a variety of security strategies and approaches
• Play a supportive role in the change process by working to develop strong working partnerships and community ties
• Undertake other related security functions as required
• Assist operating unit staff in 1st cleaning and line painting and common law tows
• Assist security personnel with MLEO duties
• Conduct site audits to ensure requisite parking related signage in accordance with legislative and Police requirements
• Support operating unit staff in provision of appropriate signage for communities
• Work cooperatively with Toronto Police Services to ensure proper signage in communities
• Assist as necessary with the distribution of bulk parking permit orders
• Attend community meetings as required
• Investigate parking permit fraud
• Engage and educate tenants on parking program
• Additional duties as assigned

What you’ll need

• 1-3 Years of experience in Parking Enforcement
• Must possess a valid Ontario Class G Driver’s License (proof of possession will be required at time of job offer)
• Must pass and maintain full security and police clearance including fingerprinting and background check.
• Canadian Police Information Centre (CPIC) Background Clearance
• Ability to complete the Municipal Law Enforcement Officer (MLEO) course
• Knowledge of safety and security practices, techniques, municipal by-laws and court procedures
• Ability to understand parking related rules, regulations and documentation
• Ability to exercise good judgment in difficult situations
• A commitment to excellent customer service
• Proven ability and sensitivity in providing respectful service to a diverse population (age, race, language, gender, sexual orientation, culture and disability)
• Excellent listening, conflict resolution and de-escalation skills
• Ability to write (reports, letters) using clear language and Microsoft Office Products
• Ability to work varying shifts and flexibility to be re-assigned as necessary
• Ability to successfully pass annual Use of Force Training and First Aid/CPR

Important:

All applicants will be required to submit a valid certification letter from Ontario Association of Chiefs of Police ("OACP") or proof of prior Peace Officer status within Canada in the past 5 years and proof of a valid Fit Pin (exemptions may apply). Failure to do so will automatically disqualify you from continuing through the selection process.

Please visit https://oacpcertificate.ca/ or contact OACP directly at 647-777-8313 or email: support@oacpcertificate.ca for additional information.

What’s next

Once you apply, we’ll review your resume and cover letter to determine if your skills and experience match the qualifications for the role. Only qualified candidates will be contacted to move forward in the hiring process. If you are contacted, the process will include an interview, written/practical test, and reference check.