Seeking a friendly and outgoing person with excellent interpersonal and communication skills, hard working, a quick learner and has a positive attitude. A requirement of this position is that the candidate that is hired will be working in our Richmond Hill office fulltime, however there may be the occasion you are asked to go to our Bradford office to help.

Job Requirement

• Ability to maintain outgoing, friendly attitude with patients, parents and staff even under pressure
• Knowledge of correct grammar, spelling, and punctuation
• Knowledge of organizational filing procedures and systems
• Mature attitude & Exceptional customer service skills.
• Ability to work with interruptions and to manage multiple priorities
• Ability to speak, understand, and write fluent English
• Ability to write legibly and work with numbers
• Embraces change with a positive attitude
• Well-organized
• Ability to meet deadlines
• Ability to work unsupervised
• Has a lot of patience & understanding
• Ability to follow procedures and systems
• Comforting and compassionate
• Computer literate

As an Office Administrator, you will perform a variety of reception, secretarial, insurance, and data entry duties for patients in a stress-free, comfortable environment. Answers telephones, schedules appointments, handles patient finances/payments, maintains patient records, and coordinates patient flow. Promotes a safe, pleasant, and harmonious environment for staff, doctor, and patients.

Additional Responsibilities:

• Greet patients on the telephone and in person
• Address new patient “inquiry” phone call and convert it into a booked consultation appointment
• Record new patient phone call: personal information, insurance information, general dentist information, etc.
• Set up new patient charts
• Schedule a new patient consultation appointment
• Welcome a scheduled new patient consultation into the office
• Welcome a walk-in potential new patient into the office
• Welcome our existing patients when they come for their appointment
• Scheduling appointments for our existing patients
• Reminder phone calls- calling patients to remind them of their appointments
• Addressing/ Managing a patient when s/he is late
• Managing a missed appointment patient
• Re-scheduling a late patient, if needed
• Re-scheduling a missed appointment
• Discuss and sign contracts with patient/parent at treatment start appointment.
• Accept, collect and record payments made by patients/parents, and print receipts
• Review charges with patient and collect payments
• Input patient financial data, charges and payments into computer
• Print and send/email letters to doctors (e.g.: Diagnosis and Treatment plan letter, patient records, extractions letters), and patients (e.g.: Diagnosis and Treatment Letter), etc.
• Mail out/email letters, postcards, flyers etc.
• Customer Service Representative- trained to deal with any customer service issue and refer to Orthodontist only when needed. Reports all customer service concerns directly to Office Manager/Orthodontist.
• Cleaning up and tiding up the office
• Controlling inventory of front-desk supplies
• Ordering general supplies for the office
• Other duties/reports/projects as assigned

Hours are as follows: Monday 7:30-5:30, Tuesday 7:30-5:30, Wednesday 9:30-7:30, Thursday 8-5, Friday 7:30-3:30. Hours may change in the future.

All employees will be enrolled in our health benefits plan after 90 days.

Please forward your resume and cover letter for consideration.

Job Types: Full-time, Permanent

Salary: From $20.00 per hour

Benefits:

• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Richmond Hill, ON: reliably commute or plan to relocate before starting work (required)

Work Location: One location

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