Description

Join our team

Safety matters to our customers, so it matters to us! By using our technology and services, we are making businesses and homes safer and more convenient for our customers. We are passionate about ensuring we put our customers first and keeping thousands of residential and commercial customers safe and secure.

The impact you’ll make

• You’ll monitor all types of alarm events for customers and respond with the appropriate action
• Together, we’ll keep our customers safe by responding to various alarm signals such as burglary, fire, panic, or medical alarms
• You’ll communicate with customers, security guards and/or emergency response teams to dispatch the appropriate assistance. You’ll play a critical and meaningful role in keeping our customers protected and secure

Do YOU share OUR real passion for:

• Advocating for our customers’ needs and creating a personalized experience?
• Genuinely displaying humanity in every customer interaction?
• Keeping your community safe and taking charge in emergencies?

What’s in it for you?

• We offer work schedules such as Monday to Friday 12h pm until 8h pm and the possibility of covering from 4h pm until 12ham, or graveyard during holiday coverage
• Possibility of replacing shifts during the weekend periods
• An excellent compensation package, including benefits and a starting salary of $ 21.00 per hour
• 2-3 weeks of mandatory full-time paid on site training
• Opportunities to create a long term career with a leading-edge team that strongly believes in giving back to the communities in which we work, live and serve
• Work from the office position

Qualifications

• Must be fluent in English
• High School Diploma and/or equivalent
• Computer Experience & Typing Skills Required
• Knowledge of the Microsoft Office suite
• Excellent communication skills and ability to understand the caller’s needs to respond appropriately with actions and/or words
• Maintain composure, patience and professionalism in challenging situations
• Ability to adapt your communication style to de-escalate or defuse emotionally charged situations
• Ability to maintain a high level of performance under the pressure of time constraints and a fast-paced, changing environment
• Talent to analyze unique situations, utilize problem-solving skills, and provide timely conflict resolution
• Good judgment, capacity to take initiative and make quick decisions
• Positive and energetic personality

Great-to-have:

• Experience in a monitoring station environment
• Experience in a call center environment