POSISITION SUMMARY

Working within the Health & Social Development Department, as part of a multi-disciplinary team, the Medical Office Assistant (MOA) will be responsible for providing front line support to employees and patients of the Medical Office. Support will be required at the Seabird Doctors Office.

The Medical office assistant provides support to doctors and other health-care professionals. You will perform a wide variety of clerical and administrative tasks. These include scheduling appointments, word processing, billing, data entry, filing, and answering telephone calls. You may also be expected to perform minor medical duties.

This is a part time term position working Mon, Wed, Fri from 9am-5pm.

SUCCESS PROFILE

What does it take to be successful working in the Health & Social Development Department, SIB Doctor's & Medical Centre at Seabird Island? Check out the top traits we’re looking for and see if you have the right mix.

• Active Listening: Giving full attention to what others are saying, taking time to understand points being made, asking appropriate questions, and not interrupting.
• Organized: Ability to process and organize electronic and paper documentation, information, and daily client reports.
• Personable: A collaborative attitude, participating in the planning, developing, extending services, and promoting effective strategies to encourage a positive workplace atmosphere.
• Critical Thinking: Using logic and reasoning to identify client related issues, alternative solutions, conclusions, or approaches to problems.
• Compassionate: You take action to relive the suffering of your clients
• Multitasker: The ability to balance competing priorities, meet deadlines, and to work under pressure with minimal supervision.

WORK THAT MATTERS

Seabird Island is located 1 kilometer from Agassiz, BC on the beautiful Fraser River, 120 km east of Vancouver.

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Benefits and perks

Benefits vary by job type, apply after a successful probationary period and are confirmed in the interview and hiring process.

• Accrued vacation and sick time.
• Access to internal training programs, professional development, and skill enhancement
• Collaboration with an interdisciplinary team
• Equitable hourly rates

WHAT YOU'LL DO

• Use health software and other computer applications to book appointments or prepare reports, invoices, financial statements, letters, case histories, and medical records.
• Interview patients to complete intake forms or other documents, or help patients' complete health history forms.
• Transcribe handwritten notes, electronic dictation, or oral instructions.
• Complete insurance and other claim forms
• Submit billing claims
• Process payments, bank documents, and accounts receivable
• Set up and maintain records management systems, including classifying and coding electronic and hard-copy files
• Operate complex office equipment such as voice mail systems, photocopiers, fax machines, and document scanners
• Keep examination areas clean, orderly, and stocked with supplies
• Perform minor medical duties, such as preparing the consultation room
• Take vital signs and help with examinations
• Building a relationship based on respect, and offer support, guidance, and direction when appropriate.
• Being responsible for each person's safety in all situations; ensuring medical attention is sought, notifying those concerned e.g., fire, car accident, etc.
• Must maintain professional conduct, boundaries, and ethical standards with a commitment to the principles and values of the First Nations Communities
• Empathetic, compassionate, and patient
• Regularly update client records in Mustimuhw database
• Interacting respectfully and consistently with family, team, and community agencies
• Other duties or responsibilities as assigned by your Supervisor, Manager, Director, or the ED

WHAT YOU BRING

Education

• Medical Office Assistant Certificate is required, required other related Health related Education maybe considered if equivalent.
• First aid, CPR & AED certificate required.
• 2+ years’ experience working in a Medical Office Assistant role or other healthcare role setting required

Experience

• Knowledge of Medical terminology
• Typing speed of 50 WPM preferred
• Successfully pass a tuberculosis screening
• Proficient computer skills including Microsoft Office 365 Suite (Word, Excel, and Outlook)
• Ability to develop and maintain a warm, caring, responsive relationship with clients
• Ability to establish and maintain supportive and collaborative relationships with families and staff
• Maintain confidentiality regarding clients’ families and staff members.
• A positive professional and non-judgmental attitude
• Good interpersonal skills and able to work effectively with co-workers.
• Excellent verbal and written communication skills
• Ability to adhere to Oath of Confidentiality and Seabird Island Band Policies and Procedure.
• Knowledge and respect of Stó: lō culture, history, traditions and language is considered an asset.
• Experience working with First Nations communities is considered an asset.
• Valid BC Driver’s License, Class 5 & clean Driver’s Abstract *required for any business travel or SIB vehicle usage*
• Satisfactory vulnerable Criminal Record Check

REPORTS TO: Medical Clinic Supervisor

Pre-employment screening

• Employment is conditional upon completing pre-employment screening to ensure a safe and secure work environment in which students, staff, members, families, community, as well as resources, and assets are protected. All background checks, reference checks and criminal record checks are performed in accordance with SIB HR Policy, protecting the integrity and confidentiality of information gathered during the evaluation.
• SIB has implemented measures to protect and prevent the spread of COVID-19. SIB is mandated under provincial health care standards that all employees provide proof of vaccination for COVID-19 unless otherwise deemed exempt under the Human Rights Code

Seabird Island is an equal opportunity employer and encourages applications from all qualified individuals. Pursuant to S. 41 of the BC Human Rights code, preference may be given to Applicants of Indigenous, Métis, or Inuit heritage. We are interested in every qualified candidate who is eligible to work in Canada; however, we are not able to sponsor visas.

We thank you for your interest. Only those selected for an interview will be contacted.