• Support Radiologists and other Health Care Professionals by performing necessary administrative tasks including but not limited to ordering supplies, clerical duties including faxing, filing, sorting, and distributing mail, arranging janitorial services, and problem-solving as needed.
• Greet patients on arrival, provide a positive experience and excellent customer service.
• Maintain correct and up-to-date patient and physician information.
• Perform appointment bookings, take cash payments
• Answer patient inquiries.
• Manage patient referrals – scheduling as per protocol.
• Maintain patient confidentiality regarding illness, treatment, diagnosis.
• Participate in training/workshops etc., as they become available.
• Confidentiality, including patient demographics, illness, treatment, and diagnosis, is of utmost importance.
• Chaperoning exams for male technologists
• Perform other duties as requested by the management and supervisory team and seek ways to help cohesively.
• Travel to Grande Prairie will be required for training up to 4x per year

Experience

• You have a MINIMUM of 2-years of experience in a fast-paced, dynamic customer service environment.
• Working in a medical office or education in a related field (MOA) is an asset.
• You can work well independently and as part of a team.
• You have a goal of exceptional patient care.
• You can express yourself clearly, concisely, and empathetically.
• You LIKE talking to people in person and on the phone.
• You have a positive attitude and exceptional phone etiquette.
• You have a professional and courteous telephone manner – and a pleasant and welcoming voice.
• You can multi-task in a sometimes fast-paced environment.
• You can prioritize and have excellent time management skills.
• You thrive when working under pressure.
• You understand FOIP guidelines and the necessity of maintaining patient confidentiality regarding illness, treatment, diagnosis and complete On our Best Behavior.

Education and Training

• Certification as a Health Information Office Assistant, Unit Clerk, or Medical Office Assistant
• Medical Terminology
• Knowledge of Diagnostic Imaging is an asset
• Proficiency in Microsoft Office Suite programs
• Previous experience using a patient/diagnostician booking program would be an asset

Job Type: Casual

Salary: $24.00-$36.00 per hour

Benefits:

• Casual dress
• On-site parking

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: One location

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