CARE AND BE CARED FOR – THIS IS YOUR HOME

Position: Manager, Patient Services
Posting Number: #096-23
Employment Status: Permanent, Full-Time
Location: Any North East Home and Community Care Support Services area

What will you do?
Home and Community Care Support Services is looking for a dynamic individual to support the daily operational delivery of patient service programs. Reporting to the Director, Home and Community Care, this position will initially be assigned to lead and support a team of staff in the coordination and patient-specific ordering of medical supplies and equipment, in addition to other programs/services. The Manager, Patient Services provides leadership, direction and operational oversight to ensure high quality patient services are provided.

KEY ACCOUNTABILITIES:

• Responsible for management and distribution of Home and Community Support Services North East medical supplies and equipment for patient care;
• Collaborates and provides support to Home & Community Care and Service Providers with critical service issues related to supplies and equipment orders;
• Leads multiple projects or programs related to medical supplies and equipment including the planning, management, and implementation of the assigned project;
• Develops and maintains various policies and procedures;
• Establishes and maintains effective relationships with all key stakeholders to aid in the delivery of quality patient care;
• Leads or represents Home and Community Support Services North East on multi-disciplinary committees as well as inter-agency and provincial working groups;
• Acts as a key clinical resource to all Home and Community Care Support Services North East staff and managers regarding owned medical supplies and equipment;
• Continuously improves quality and efficiency of current processes, patient experiences, and other strategic priorities within the portfolio;
• Contributes to a safe and healthy environment by following safe work procedures, reporting injuries, illnesses, and unsafe working conditions;
• Ensures staff engagement and involvement for change initiatives;
• Performs other duties as assigned.

POSITION REQUIREMENTS:

• Registered Nurse in good standing with the College of Nurses of Ontario;
• Significant experience in diverse and unionized community health care environments;
• Leadership experience an asset;
• Project management experience as asset;
• Familiarity with patient needs for various medical supplies and equipment;
• Working knowledge of community resources and support programs such as NIHB, ADP, ODSP;
• Well-developed planning, organizing, critical thinking, decision making and evaluation skills;
• Effective communication and interpersonal skills;
• Strong coaching, negotiation and conflict resolution skills in order to find resolutions especially with physicians and clinical leaders;
• Knowledge of quality improvement practices and models such as LEAN is an asset;
• Considerable hands on knowledge of MS Office including Outlook, Access, Excel, PowerPoint, and Word as well as asset/inventory management software;
• A valid driver’s licence and access to a reliable vehicle;
• Advanced oral and written proficiency in English is essential, with proficiency in French considered an asset.

How to Apply
Should you be interested in applying for this exciting career opportunity, please forward your cover letter and by 4:30 p.m. May 26, 2023 to:

North East Careers | Home and Community Care Support Services (healthcareathome.ca)

Please reference job posting #096-23 when applying.

For more information on Home and Community Care Support Services North East, please visit us at http://healthcareathome.ca/northeast.

Equity, Inclusion, Diversity and Anti-Racism Commitment
Home and Community Care Support Services is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Job Type: Full-time

Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• RRSP match
• Vision care

Work Location: Hybrid remote in Sault Ste. Marie, ON P6A 1X2

Application deadline: 2023-05-26

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