Join our team and enjoy the many benefits of working for Canada's fastest-growing, privately-owned hospitality company, including a competitive employee compensation package, diverse employee schedules, and internal corporate career advancement. If you are looking for a future career in hospitality, then Northland Properties is for you.

Duties and Responsibilities:

• Provide support for customer requests, analyze problems, and escalate issues when necessary
• Communicate technical information to nontechnical users
• Troubleshoot desktop and printer hardware and software issues; resolve issues to the end user's satisfaction

• Help to maintain internal infrastructure requirements including, laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, security updates, support internet, LANs, WANs, and network segments
• Detailed and advanced troubleshooting of business applications and building technologies such as point-of-sale retail/ticketing systems.

Experience Requirements:

• Possess a minimum of one (1) year of experience in the resolution of issues related to desktop, applications, or network systems in a Windows environment OR A university degree or diploma in computer science recent graduate
• Strong troubleshooting and problem-solving skills
• Strong desire to learn in a fast-paced environment and work within a team of like-minded individuals
• Excellent communication skills, both written and verbal
• Experience supporting Windows-based environment
• Functional knowledge of Network protocols such as TCP/IP, DNS and DHCP
• Experience with POS systems (RTP preferred)

Beneficial to have:

• Experience working in a ticketing system with detailed note taking skills
• Microsoft Office 365 support experience
• Experience with Sophos, Dell, HP, Ubiquiti, or Meraki networking equipment
• Hospitality customer service experience

Education:

• A university degree, diploma in computer science or related IT certificates
• Microsoft certification(s) MCSA or MCITP
• CISCO certifications(s) CCNA

Requirements:

• Must have a flexible schedule and be available weekends (shift work required).

SUMMATION:

Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required.

You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker.

**Applications will not be accepted via email or in person.

**We thank all applicants for their interest in Career opportunities with Northland Properties, however, only those applicants we wish to interview will receive a reply to their application.**

**ABSOLUTELY NO PHONE CALLS PLEASE**