NOTE: Hybrid work model, office located in Concord, Ontario

Work Experience: 3-5+ years hands on infrastructure experience, MCSE, SharePoint, MS Windows 10/11, MS Windows Server 2019, MS Teams, Office 365, SQL, Aruba Switches, Dell PowerEdge Servers, Dell Laptops, Apple iPad, iPhone 11, iPhone 12, , Desktop imaging, MFP printers, VoIP, SAN, Azure, Fortinet, Aruba, Backup, Restore

Industry: Civil Engineering, Construction

DESCRIPTION:

The ideal candidate will be proficient in providing infrastructure hands-on technical support. The IT Support Analyst will be responsible for providing day-to-day technical support to staff and completing project deliverables. Most importantly is the ability to provide outstanding customer service by interacting directly with users and effectively communicating in a friendly manner back to the user in a clear, concise manner. Provide deskside support as required.

RESPONSIBILITIES:

• Reports to the IT Manager.
• Provides technical assistance with computer hardware, software, mobile devices, printers, and remote access, ensuring employees receive excellent support during their engagement
• Resolves any technical issues via phone, in-person or e-mail.
• Images and configures computers including peripherals, install/configure applications following standards and checklist
• Identifies recurring technical issues and deploys solutions in a consistent manner to address the root cause of the problem
• Provides SharePoint user support
• Follow-up with employees about the resolution of their request or issue
• Asset management
• Maintains an organized, secure workplace, ensuring appropriate password/security measures taken
• Escalates Level 2 support promptly to ensure timely resolution of complex incidents/problems
• Perform routine audits of systems and software.
• Create and maintain reference and procedural documentation
• Perform other duties as assigned

REQUIREMENTS:

• Computer Science, Computer Engineering, diploma or equivalent
• 3-5+ years' experience PC, laptop, server, iPhone, iPad, and network support experience
• Practical experience with Active Directory, Microsoft Office 365, Microsoft Remote Desktop Services, client/server, Sharepoint, disk imaging, remote tools, Windows 10/11, Windows Server 2019, and iPhones, iPads
• Knowledge of Jamf Pro or other MDM tool for iPhone/iPad management
• Azure
• Fortinet Firewall
• Aruba network switches
• Possess a valid Driver's License and possess reliable transportation.
• MCSE – an asset
• Dell PowerEdge Servers
• Dell Laptops
• Apple iPads, iPhones
• Desktop Imaging
• VoIP – NEC SV8100
• Printers – MFP
• Microsoft Office365 / O365 Platform
• SQL Server
• SharePoint Online
• VMware
• SAN
• Microsoft Windows Operating Systems 10/11
• Active Directory, Group Policy, DNS, DHCP, SMTP, SNMP, and WMI
• Backup, Restore and Replication Technologies
• Experience with disaster recovery plans (on-prem, remote, and cloud) – an asset
• Experience with business continuity – an asset

TO APPLY: https://directitrecruiting.com/job/it-infrastructure-support-analyst-hybrid/

Job Type: Permanent

Salary: $60,000.00-$75,000.00 per year

Benefits:

• Dental care
• Extended health care
• Life insurance
• On-site parking
• RRSP match
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

COVID-19 considerations:
Hybrid work model, MS Teams interview will be conducted.

Ability to commute/relocate:

• Concord, ON: reliably commute or plan to relocate before starting work (preferred)

Experience:

• SharePoint: 3 years (preferred)
• IT Infrastructure Support: 3 years (preferred)
• Windows 10/11: 1 year (preferred)
• MS Windows Server 2019: 1 year (preferred)
• iPhones, iPads: 2 years (preferred)
• Desktop imaging: 2 years (preferred)
• routers, switches: 1 year (preferred)

Licence/Certification:

• Driving Licence (required)

Work Location: Hybrid remote in Concord, ON

Expected start date: 2023-01-16

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