The International Language Academy of Canada (ILAC) is one of the best-recognized English language schools in Canada and is known for its students’ diversity (our students come from over 75 countries), quality of teaching, and exceptional customer service. Our ambassadors speak over 40 languages and will make sure our students have the best possible experience throughout their learning experience.

We are currently looking for a dedicated International Student Immigration Representative to join our team. This is a full-time permanent position based in Toronto.

Duties/Responsibilities:

• Facilitate international student immigration related inquires and/or other matters pertaining to international students studying at ILAC and/or working in Canada
• Assist students by offering immigration support in accordance with the Immigration and Refugee Protection Act and Immigration Refugee Citizenship Canada
• Receive and document inquires and prioritize them according to level concern, contact RCIC and relevant stakeholders and respond to received inquires within a 48-hour period
• Assist with pathway student presentations, incoming orientations and immigration information sessions hosted in coordination with student services, marketing, and sales
• Assist in consultation with the RCIC in the preparation of internal communications, announcements, and updates about changes to relevant policy and regulations
• Provide recommendations and immigration support for all for cases involving students facing suspension, withdrawals, unscheduled breaks, or failures
• Meet with students on phone, zoom and in person as required to ascertain the nature and scope of their concern and advise students on how to proceed in line with ILAC operational an academic policies and conditions as a study permit holder
• Act as a resource to the RCIC, departments and branches within ILAC and its stakeholders on matters related to student immigration and how it intersects with operational and quality assurance policies within ILAC
• Follow best practices and keep up to date on immigration news, international affairs and updates in policy and regulations related to international students and temporary residence permit holders in Canada

Qualifications:

• Bachelor’s degree from a recognized post-secondary institution
• 1-3 years’ experience or involvement in a Canadian post-secondary environment
• Credentials, coursework, or additional training in student services, and/or immigration
• Experience working with international populations and understanding of issues and barriers facing international students and intercultural communication
• Experience working in a multi-cultural environment
• RISIA license

Competencies:

• Excellent interpersonal and diplomacy skills
• Resourceful and able to analyze problems, identify key information and issues, and propose effective solutions and meet deadlines
• Excellent organizational skills in managing competing tasks with minimal supervision
• Demonstrated accuracy and attention to detail, especially when under pressure
• Understanding of the requirements for confidentiality and privacy and freedom of information regulations, and how to address sensitive issues with tact and diplomacy
• An understanding of IRCC’s mandate and duties of the Minister for Immigration, Refugees and Citizenship Canada.
• An understanding Citizenship Act of 1977 and the Immigration and Refugee Protection Act (IRPA).

All ILAC employees are expected to be vaccinated in accordance with the ILAC’s COVID-19 Vaccination Policy.

We thank all candidates who are interested in applying for the position, kindly note, only shortlisted candidates will be contacted.

ILAC is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility to Ontarians with Disabilities Act. If contacted, please advise should you require accommodation during the hiring process.

#ILACH

Job Types: Full-time, Permanent

Salary: $45,000.00-$50,000.00 per year

Schedule:

• 8 hour shift

Ability to commute/relocate:

• TORONTO, ON: reliably commute or plan to relocate before starting work (preferred)

Education:

• Bachelor's Degree (preferred)

Experience:

• Canadian post-secondary environment: 2 years (preferred)
• similar work: 1 year (preferred)

Licence/Certification:

• RISIA license (preferred)

Work Location: One location

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