Burro is Burlington's favourite lunch spot, regular late-night haunt and the go-to destination for a good drink and a great bite.

Our menu offers an approachable and fresh twist on your favourite flavours from way down south. Our tacos range from classic Mexican to the weird-and-wild-you’ve-gotta-try-this, and are always made with love. Better yet, all of our food is 100% gluten-free, and we serve up a variety of fare that will delight your vegetarian and vegan side.

What’s An “Other Bird”?

The Other Bird is a hospitality family that includes The Mule, Rapscallion & Co. (Hamilton, ON), Burro (Burlington, ON), The Mule - London & Hunter & Co. (London, ON), The Mule - Cambridge (Cambridge, ON), and The Mule - Port Dover (Port Dover, ON).

We are a young, growing and fun-loving company that believes in providing amazing culinary and service experiences.

What's The Role?

The FOH Supervisor works under the direction of Burro Management Team to ensure the daily success of Burro’s service & support teams. The FOH Supervisor is responsible for ensuring Burro's FOH restaurant is always welcoming, competently staffed, and is providing exceptional service to the hungry & thirsty masses of Burlington.

Key Responsibilities

• Ensure guests are given prompt, attentive and unobtrusive service at all times.
• Ensure proper front-of-house supervision at all times, and handle any and all complaints or issues that arise in a professional, helpful and friendly manner.
• Monitor day-to-day FOH staffing levels, and effectively adjust labour accordingly.
• Ensure that policies and procedures are followed at all times, including health & safety and steps of service.
• Liaise with the General Manager, as well as BOH Management, to ensure effective cooperation and communication at all times.
• Take a proactive role in encouraging teamwork, cooperation, productivity and a positive attitude within the working environment.
• Be able to access and understand all functions of Silverware, 7Shifts, MarketMan & Google G Suite.
• At the end of all shifts, assist in completing all necessary daily reports and approving all cash outs.
• Work as part of the FOH team in any position, including bartender, server or host, as needed.
• Attend meetings, including The Other Bird Managers Meetings, and Burro Staff Meetings.
• Be familiar with the management staff of all Other Bird outlets; collaborate on staffing, events and overall communication.
• Other tasks as assigned by the General Manager or FOH Manager.

Education & Experience Requirements:

• 3+ years Front-of-House restaurant experience with consistent experience in both bartending and serving is required.
• Availability to work late nights, weekends, and holidays is required.
• Smart Serve certification is required.
• Front-of-House restaurant management experience is an asset.

Skills & Abilities:

• Having strong organizational skills and attention to detail is paramount.
• Excellent communication skills, both verbal and written.
• Must be able to delegate tasks effectively, and work in a fast paced environment with multiple interruptions.
• Must be able to work and lead effectively in a team environment.
• Most demonstrate honesty and integrity.
• Excellent interpersonal skills.
• Ability to manage conflict calmly and effectively.

Job Types: Part-time, Permanent
Part-time hours: 0-29 per week

Salary: $18.00-$20.00 per hour

Benefits:

• Discounted or free food
• Employee assistance program
• Flexible schedule

Schedule:

• Holidays
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Overtime pay
• Tips

Application question(s):

• Are you available at times to work on weekends, during holidays, and on late evenings?

Experience:

• Restaurant management: 1 year (preferred)
• Front of House Restaurant: 3 years (required)

Licence/Certification:

• Smart Serve (required)

Work Location: In person

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