Description:

The Call Centre Representatives will work at the Employee Safety Call Center (previously called the Provincial Radio Control Center), which is a small Call Centre responsible for monitoring employees that work in isolated environments. This can range from people like Park Rangers, Peace Officers, etc. The Call Centre Representative will receive inbound inquiry calls and also make outbound calls to check in on people that they are responsible for monitoring. The employees that are overseen by this call center are responsible for checking in every couple of hours. When a check-in is missed, the SCO is responsible for reaching out to the person to make sure that everything is okay.

Desk set-up:

- 3 - 4 screens to utilize 8 - 12 different databases on a daily basis depending on the type of call they get

• Monitoring the Radio
• Monitoring 3 phone lines

Day to day responsibilities will vary. Below is a list of the different types of calls that they can expect to make and receive:

• Interval check in calls
• Inbound calls from peace officers or other law enforcement to run license plate numbers
• Inbound calls from citizens to file reports/complaints if they see someone violating rules on public land or parks
• Calls regarding after-hours forest fire monitoring
• Calls regarding SPCA livestock (these calls are regarding abused or neglected farm animals)

The SCO will be trained on how to receive different types of calls, support, and escalate as needed. This is a complex CSR role that requires extensive training and will lead to a permanent position if performance is adequate.

Additional Skills & Qualifications:

MUST HAVES:

• 2+ years of call center or dispatch experience within the last 4 years
• Able to handle complex calls and stressful/emergency situations
• Internal Allegis communication skills, must be extremely polished
• Intermediate with Microsoft applications like Outlook, Word, Excel
• Must score 40+ WPM on a typing test https://talentcentral.us.shl.com/player/link/10a1a6090b22498fa21ff29ea442803f
• Tech savvy and able to work with a very modern triple+ monitor set up
• Must be willing to submit to all required checks

- Able to work rotating shifts 7 days/week 24/7 (6;30am - 2:30pm, 2:30pm - 10:30pm, 10:30pm - 6:30am shifts)

NICE TO HAVES:

- Recent experience in an emergency management/emergency response work environment - Ie. Roadside assistance, emergency/medical dispatch

• Radio communication experience
• MacEwan Emergency Response and Communications Program graduate

SOFT SKILLS:

• Ability to problem-solve in a resourceful manner
• Ability to use sound judgment to make decisions
• Ability to keep calm under emergency/stressful situations
• Ability to handle feedback in a receptive manner and implement the feedback

Experience Level:

Intermediate Level

À propos d'Aston Carter:

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Aston Carter, une division d'Aerotek, est un fournisseur d'envergure mondiale de services de recrutement et de dotation de personnel pour les sociétés à la recherche de professionnels du milieu des affaires hautement spécialisés. Aerotek est une société en exploitation d'Allegis Group, un fournisseur multinational de solutions en matière de talent. Aston Carter s'engage fermement à offrir un service de premier ordre aux clients et aux professionnels du milieu des affaires dans un vaste éventail de disciplines, notamment la comptabilité, la finance, la gouvernance ainsi que la gestion du risque et de la conformité. Avec plus de 60 bureaux en Europe, Asie et Amérique du Nord, Aston Carter offre une expertise locale, régionale et mondiale pour répondre aux besoins uniques de ses clients. Reconnu "best of staffing" par nos clients et le talent que nous recrutons, Aston Carter s'engage à livrer un service hors pair a tous nos partenaires d'affaire.

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

Aston Carter is a distinguished global provider of recruitment and staffing services to companies requiring highly specialized business professionals. As a Best of Staffing® Client and Talent leader, Aston Carter has an unrivaled commitment to delivering first class service to clients and business professionals across a variety of disciplines, including Accounting and Finance as well as Governance, Risk and Compliance. With more than 60 offices across Europe, Asia Pacific and North America, Aston Carter provides local, regional and global expertise to drive value and meet our customers' unique needs. Aston Carter is a division of Aerotek. Aerotek is an operating company of Allegis Group, a global talent solutions provider.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.