InVision is a Professional Recruitment Firm specializing in Engineering, Industrial/Skilled Trades, Information Technology and Professional Services within Canada and the U.S. We have a successful track record working on both small and large recruitment projects, across North America.

Our client, a leading manufacturing firm is currently looking for a Dispatcher to join their growing team.

The Dispatcher works very closely with our Field Service Technicians, Customers, Tech Support, and Sales teams to provide excellent customer service.

Responsibilities:

· Timely and professionally handle field service calls and issues arising from the field service visits

· Process field service orders, service purchase orders, warranty claims, warranty returns, service requests using our current, multi-business system platforms (LN, FORM.com, and Power BI)

· Process subcontractor’s invoices in a timely manner

· Assists customers with equipment and field service-related problems and offers economic solutions

· Assists with warranty returns and resolution by creating Warranty Return Authorization

· Works closely with L1/L2 Technical Support, QA, Sales, Logistics in cross-functional teams

· Helps create and maintain role-related workflows

· Maintains weekly, monthly, and annual habits as scheduled

· Maintain customer service relationships through customer phone support

· Initiate Service Warranty claims for processing through the Armstrong service management system

· Assist in the handling of the returned goods process

· Create and maintain service information in the company enterprise database

Qualifications:

· Candidates with post-secondary college-level business diploma or degree are desired

· Three to five years of experience in a fast-paced service or customer service type environment is a necessity. HVAC experience would be an asset

· Strong PC skills, especially Word, Excel are a must

· Strong communication skills, both verbal and written are required

· Ability to think clearly and logically, analyze and problem solve

· English and French oral and written communication skills would be an asset

· Creative problem-solving skills, conflict management within different organizations (centralized and matrix organizational structures)

· Ability to break down complex problems in a simplified way, conduct root cause analysis and provide clear, well thought-out recommendations.

· Strong, team-oriented leadership skills with presence and a bias for action.

· Self-directed with the ability to work autonomously and collaboratively and focus on results.

· Ability to communicate in an open and authentic manner in all situations

Employment Rewards:

• Long Term Opportunity
• World Class Organization
• Potential for growth

Application Process:

All Qualified candidates will be contacted.

InVision is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind:

It is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

Job Types: Full-time, Permanent

Salary: $45,000.00-$53,000.00 per year

Benefits:

• Dental care
• Extended health care
• Paid time off
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Overtime pay

Work Location: One location

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