Position Overview:

Laura Gatien & Associates Counselling Services Inc. is seeking a Director of Operations. The position is responsible for the management and development of all mental health clinic operations in Saint John.

Reports to: CEO

Duties/Responsibilities:

· Work closely with the CEO on collaboration, integration and clinic development

· Regularly connect and network with community leaders, businesses, schools, non-profits etc. Develop and recommend initiatives to meet the mental health needs of the community

· Organize education, training & debriefs for clinical team based on their feedback

· Recruiting, interviewing and onboarding new clinical team members to ensure sustained growth of the practice and community demand

· Lead and be accountable for the management team including the Intern Program Manager & Office manager. Provide feedback, encouragement, training, support, and leadership to the entire team

· Develop, implement, and support the streamlining of processes to benefit the practice and its clients in conjunction with the office manager. Regularly review and recommend updates to existing clinic policies and procedures. Ability to identify areas where we need organizational improvement initiate the improvement measures.

· Develop and implement effective strategies to promote the continued growth of the practice

· Further develop and implement protocols to ensure successful communication between clinicians, admin, and management

· Improve upon clinical and administrative metrics using the KPI dashboards which will be reviewed monthly with CEO. Specific accountability for KPI’s, such as net promoter score, bad debt, AR over 30 days, cancel & no show rate, online booking rate, virtual session rate etc.

· Lead, manage, and be accountable for the practice’s client experience and ensure client satisfaction

· Review social media posts in conjunction with marketing lead

· Explore and implement ways to improve team engagement so everyone feels valued & celebrated for their contribution to the team

· Build & grow the Non-profit Just Us and the integration of its operations as a parallel organization to LGA

Qualifications and Skills:

· Growth oriented, creative

· Align with Laura Gatien & Associates mission, vision, and values.

Knowledge of all roles and duties of administrative and clinical positions and functions.

Passion for working with others and helping our team members grow and learn as well as meeting the mental health needs of the community.

· Knowledge of Laura Gatien & Associate’s client experience goals and how to achieve client satisfaction.

· Able to take direct and constructive feedback & knows their own personal & professional limits

· Able to make tough decisions, have difficult conversations, and lead a team of people in a radically candid way.

· Energized by leading, making executive decisions, and making real impact.

· Be organized and detail oriented.

Industry experience may be an asset

· Make independent decisions regarding the management of the clinical and leadership team and direct reports.

Job Type: Full-time

Salary: $30.00-$40.00 per hour

Benefits:

• Casual dress
• Flexible schedule
• Paid time off
• RRSP match

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Saint John, NB: reliably commute or plan to relocate before starting work (required)

Experience:

• management: 1 year (preferred)

Work Location: One location

Application deadline: 2022-12-23
Expected start date: 2023-01-09

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