triOS College Business Technology Healthcare Inc. is actively seeking a Digital Learning Technical Support Representative interested in joining our Academic Services Team.

Primary Purpose:

The main purpose of the Digital Learning Technical Support Representative is to provide technical support for resolution or escalation of Learning Management System (LMS) related problems or requests initiated by triOS College and Eastern College employees and students at large. The Digital Learning Technical Support Representative will act as an escalated point of contact for LMS issues and performs complex troubleshooting tasks and problem diagnosis.

The Digital Learning Technical Support Representative will support the vision, mission, and values of triOS College while contributing to a positive, supportive, and student-focused team environment of respect, integrity, dedication, and readiness, embracing diversity, and fostering inclusion.

Key Responsibilities:

• Respond to inbound on-line ticketing requests and calls to identify, investigate, and resolve staff/student Learning Management System (LMS) issues in a prompt and courteous manner.
• LMS Course Administration. Troubleshoot and resolve/repair LMS issues related to quizzes and assessments.
• Coordinate and develop problem isolation plans and a willingness to go over and above to solve the customer’s problems when appropriate; Assemble and assess solution alternatives; Develop and document procedures for support and operations; Ensure processes adhere to all regulatory requirements; Provide control and follow-up for the customer.
• Work with Support team on assigned projects and other responsible duties.

Qualifications:

• Post-secondary education/college diploma.
• 1-2 years’ experience in a Technical Support Role or equivalent
• 1-2 years’ experience in D2L Brightspace; or similar Learning Management System used in the education sector for example Moodle, Canvas or Blackboard.
• Knowledge of 3rd party LTI tools listed would be an asset.
• Proctorio
• TurnItIn
• Vital Source
• Pearson MyLab
• MindTap

• Working within an educational setting is an asset.
• Excellent communication skills, both verbal and Customer-focused, service-oriented, patient.

Hours of Work:

Hours of work for this position will be 8 am – 5 pm EST , Monday to Friday.

Start Date:

The start date for this position is immediate.

About triOS College:

triOS College Business Technology Healthcare Inc. is a Canadian owned Registered Private Career College in Ontario. At triOS we strive to be the very best at what we do, both in the eyes of our students and coworkers. It is the dedication of our employees that has resulted in triOS as being recognized as one of Canada’s Best Managed Companies for 12 consecutive years. Our college was founded on familial values, and these have been retained for the last 30 years. We are truly a team in every sense and work collaboratively towards our common goal of preparing job-ready graduates. Our teams are highly motivated and passionate about the work they do and the impact they have on changing the lives of each student that studies at the college. A career at triOS provides you with an opportunity to truly make a difference in the community. We look forward to connecting with you!

triOS Corporation and its subsidiaries are committed to building an intentionally inclusive environment that engages, supports, and empowers diversity and belonging in the workplace and communities served and are proud to be an equal opportunity employer. We welcome applications from candidates regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

Accommodations are available for applicants with disabilities throughout the recruitment process.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.