Department Supervisor Key Responsibilities

• Encourages and maintains a culture that values excellent customer service to all customers through effective training, supervision, coaching and performance management.

• Holds team members accountable for providing an excellent customer experience and recognizes those who excel in it.

• Leads by example and consistently delivers an excellent customer experience.

• Implements and follows store policies and procedures that deliver a high quality customer experience.

• Coaches team members on how to display appropriate customer service behaviours.

• Works as a team with other departments to provide an excellent customer experience. Operations

• Maintains quality department presentation, through daily inspections and ensuring all store audit performance requirements are met in the department

• Monitors and improves the productivity of the department team through strong leadership, motivation and team building.

• Ensures department is appropriately staffed through effective planning and scheduling and according to store budget and customer needs.

• Plans and manages daily/weekly departmental activities as well as seasonal changeovers and works with the team to execute them.

• Supervises and assists team members in daily departmental operations in order to meet established productivity goals.

• Consistently follows up on work and projects on the floor in order to measure progress and address issues immediately, while being visible and available for team members and customers.

• Provides support to cashiers and customer service representatives for cash pickups, cash closing, warranties, returns, guarantees, etc. • Builds and maintains rapport with internal and external customers or vendors as required.

• Communicates and ensures compliance with company, store and department policies, as well as health and safety programs and regulations.

• Maintains and promotes safety and security procedures and ensures team member compliance with those procedures.

• Participates in training and ensures team member training is completed on time, as required (including Canadian Tire University training).

• Assists in selecting and orientating new employees, store opening and closing responsibilities.

• Coaches and encourages team members in learning new retail operational processes and procedures and new skills in order to improve performance. Regularly provides informal and constructive feedback.

• Completes other tasks, as required.

Work remotely

• No

Job Types: Full-time, Permanent, Seasonal

Salary: $34,000.00-$38,000.00 per year

Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Profit sharing
• Store discount

Flexible Language Requirement:

• French not required

Schedule:

• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Education:

• Secondary School (preferred)

Experience:

• retail management: 1 year (required)

Work Location: In person

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