ADESA Canada is the country's largest wholesale vehicle auction and remarketing services company. ADESA provides state-of-the-art facilities and technologies to help dealers and consignors buy and sell used cars, trucks, RVs, boats, motorcycles and heavy equipment.

ADESA Saskatoon is currently looking for a Fixed-Term Full-Time Dealer Relations Coordinator II. The term will be 4 months. You are the ideal candidate if you have excellent customer service and communication skills, and you’re computer proficient. You can also multi-task and meet deadlines while staying organized and professional. If you thrive in a fast-paced work environment, and if you are mature, confident, and self-motivated, then we want to hear from you!

Responsibilities

• Drive superior customer experience to ensure dealer satisfaction and build client retention.

• Support growth of the customer base and act as a liaison between all auction departments, including sales representatives, consignment dealers and auction personnel.

• Perform key functions such as supporting KAR Global initiatives, organizing and resolving customer concerns effectively.

• Perform clerical and numerical activities including selecting, compiling, verifying and processing data.

• Ensure ancillary services such as transport and shop services have been scheduled and completed.

• Ensure all reserve prices and declarations are present and accurate. Utilize market conditions to effectively qualify reserve prices and negotiate sales.

• Assess and triage immediate customer issues enabling on-the-spot resolutions to ensure optimal customer experience and maximize sales

• Assist in the resolution of If Bids in a timely and effective manner

• Facilitate the seller cheque process and ensure all assigned accounts are in good standing

• Understand dealer-facing systems (ADESA.ca, TradeRev, etc) and effectively educate and resolve issues for internal and external customers

• Create schedules, coordinate and assign tasks such as lot turning and vehicle moves.

• Assist with auction lane placement, flagging vehicles and booking physical auction run numbers.

• Collaborate with auction team to ensure proper marketing of sale inventory to maximize vehicle exposure.

• Collaborate with dealer registration to assist with customer sign-up and information changes.

• Support services and programs outside of the core auction workflow as needed to meet site objectives.

• Monitor VIP customers and their performance to ensure adherence to benchmarks.

• Perform auction day duties such as customer service, auction representation and post-sale reporting.

• Monitor all on-ground dealer inventory and provide recommendations and insights on how to market and sell inventory.

• Perform all required tasks related to auction run lists.

• Educate customers on the best ways to utilize our systems and services.

• Utilize ADESA’s CRM to log calls, run reports, and view dashboards.

• Monitor local competition and recommend competitive strategies to supervisor.

• Other duties as assigned

Educational/Experience Requirements

• High School Diploma and or equivalent experience.

• A minimum of (1) to (2) years of customer service experience preferred.

• Previous auction experience or automotive background preferred.

• Developed and professional verbal, written communication and listening skills.

• Prior experience with sales and sales management tracking databases, such as Salesforce.com, with emphasis on accurate documentation is preferred.

• Effective customer relations, communication, enthusiastic, persuasive and interpersonal skills required.

• Strong computer skills with basic knowledge in Microsoft Suite, including Word, Excel and Outlook.

• Ability to work with minimal supervision.

• Strong multi-tasking skills along with the ability to adapt to changing work environments.

• Demonstrated ability to learn, retain and articulate product related information and provide unscripted responses on appropriate subject matter

• Mandatory background check conducted and cleared by ADESA

We appreciate all applications, however, only candidates selected for interview will be contacted.