• Excellent opportunity to continue your career with an established industry leader
• Receive a competitive salary and a wide host of benefits
• Amazing opportunity to progress your career in a growing organization!

About the Organization

Airbus is the leading manufacturer of helicopters used throughout Canada in roles such as law enforcement, EMS, oil and gas, utility, transport: tour, corporate, and private business aviation. Airbus is proud to be a leading member of Canada’s aerospace sector with a proven track record of delivering economic benefits from coast-to-coast.

At Airbus, how we work is just as important as what we produce. We are guided by a set of six values, each chosen by the very people who embody them. Customer focus, integrity, respect, creativity, reliability, and teamwork. These values shape the DNA of our business, reflecting the unique blend of qualities found in every member of our global family. We feel, act, and behave as one large family, and create an engaging and inclusive workplace that favours well-being, fun, and trust to drive teamwork.

For more information, please visit our website.

About the Opportunity

Airbus Helicopters Canada is an industry-leading manufacturer, and we are looking to hire an experienced Customer Support Manager to join our team in Fort Erie, O.N., on a full-time basis. A hybrid work schedule is available after a training period, with 30-40% of travel required.

The Customer Support Manager (CSM) will act as the primary focal point for oversight of all Customer Support-related topics in the Eastern Canada region, with a deep understanding of our helicopters, operational needs, key company contacts/stakeholders, and elements critical to satisfaction regarding the portfolio of Airbus services. The CSM will also be responsible for providing customers with information about new/changing products, commercial policies, programs, or services within the Airbus offering as well as collecting customer intel, sales opportunities, and feedback for strategic action.

Your responsibilities will include, but are not limited to the following:

• Organizing regular meetings and visits with customers; providing customers with information on support and services while collecting and discussing feedback
• Providing precise information to respond to customer needs and requirements, and articulating a winning value proposition leading to future business/sales potential
• Utilizing multiple forms of interaction styles to convince and/or persuade people/stakeholders to follow ideas and proposals
• Establishing credibility with customers to develop strong and lasting relationships; building a network within the customer’s organization to positively influence the overall perception of the business
• Continuously updating knowledge of the company‘s products, services, and solutions portfolios related to performance, economics, maintenance, design, and products and/or services portfolio evolution
• Understanding the customer dynamics, operational and strategic goals, and business requirements utilizing industry knowledge and key business benchmarks
• Working closely with Sales and Program teams for delivery of new helicopters to ensure a seamless transition from Sales/Completion to Customer Support
• Representing Airbus at promotional events, and tradeshows as required
• Analyzing activity levels related to customer operations such as flight hours, parts consumption, future trends and coordinating with functional specialists to provide further analysis and essential reports
• Analyzing current process flows and proposing enhancements to enhance the customer experience

More About You

In order to qualify for this role, you must possess 5+ years of experience in customer service, logistics, or a related field, with 5+ years of experience in the helicopter/aviation industry, and an undergraduate degree or equivalent work experience.

As our ideal candidate, you are a highly resourceful team player, with excellent organization, management, and prioritization skills. You are a forward-thinker, who actively seeks opportunities and proposes solutions, with strong verbal and written communication skills and the ability to speak effectively and build rapport with all internal and external stakeholders.

The following assets are preferred, but not required:

• Training in the aviation industry
• Project management experience
• CRM (Salesforce) Tools and SAP experience
• Previous experience preparing and presenting quotes/commercial offers
• Intermediate to advanced computer skills (SAP, MS Excel, G-Suite, PowerPoint)

Above all, you have demonstrated ability to take initiative, while being highly accountable, proactive, and diligent when putting your skills to the test and building relationships.

About the Benefits

In return for your hard work and dedication you can expect to receive a competitive salary dependent on experience, as well as the following benefits:

• Company-paid health, vision, and dental package
• Pension plan
• Employee assistance program
• Gym membership reimbursement
• Paid personal time off
• Company stock options
• Progressive vacation accruals
• Employee recognition programs and potential year-end bonus
• Opportunities for growth and professional development
• Monthly social and employee engagement events and annual holiday parties!

Don't miss out on this unique opportunity to take the next step toward your career goals with an industry leader - apply now!