Customer Service Representative Job at Caltrax Inc
Position Overview
The Customer Service Representative coordinates all maintenance documents and ensures information is completed accurately and timely to regulatory standards, from customer request to work completion and dispatch.
Responsibilities & Accountabilities
- Serve as the primary customer contact, responding to customer questions, estimates and requests
- Start to finish work order processing - file creation and maintenance, ensuring proper documentation
- Develops estimates by costing materials and supplies
- Update en-route details in third party online (RailcarRX) including commodity, customer, and currency
- Create estimates using Inspector write ups and upload for approval into customer systems
- Act as liaison between operations and customers.
- Maintains customer relations/service by clearly communicating the status of customer work order
- Provide clear communication throughout repair process
- Monitor and update third party portals with timely reporting
- Problem solve and make independent decisions
- Own and resolve customer account issues to resolution
- Other duties as assigned
Qualifications & Experience
- Minimum 2 years’ experience in administration or Customer Service role
- Advanced skills in MS Office Products (Adobe, Excel, PowerPoint, Outlook)
- Experience with external customer portals and software
- Exceptional communication skills and customer service practices
- Previous experience as a Service Writer/Advisor is preferred
- Excellent time management, organizational, and multi-tasking skills
- Ability to work independently
- Able to support remote operations
- General inquires
Job Types: Full-time, Permanent
Salary: $25.00-$28.00 per hour
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Wellness program
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Supplemental pay types:
- Overtime pay
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