Customer Service Rep Job at AmerisourceBergen
Are you looking to make a difference in a patient’s life? At AmerisourceBergen, you will find an innovative and collaborative culture that is patient focused and dedicated to making a difference. As an organization, we are united in our responsibility to create healthier futures. Join us and Apply today!
What you will be doing
PRIMARY DUTIES AND RESPONSIBILITIES:
- Process orders received via fax, e-mail and phone on a daily basis and provide confirmation when requested
- Process pick tickets through the ERP System selecting the appropriate carrier ensuring timely delivery
- Communicate with multiple external and internal customers
- Adhere to all procedures and work instructions in performing the job
- Communicate with various internal departments on a regular basis for customer/product related issues, including backorders, emergency shipments, customer account status, invoices, returns processing etc.
- Maintain accurate information regarding backorders
- Responsible for providing customers and clients with accurate answers to questions and complaints regarding shipments and services in a courteous manner and escalates issues to the appropriate person as required.
- Responsible for customer account setup and customer file maintenance
- Makes suggestions and recommendations to the Supervisor/Manager in an effort to continually improve customer service operations
- Other tasks as assigned
The Customer Service Representative will also be assigned other duties and tasks as required from time to time.
What your background should look like
EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
- Post-secondary education or equivalent in a related discipline;
- 0-2 years experience in a customer service role;
MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:
- Strong work ethic, sense of responsibility, high level of attention to detail;
- Proactive customer focus;
- Ability to work in a team and independently as well as with minimal supervision;
- Ability to multi-task in a fast paced environment;
- Self-starter, efficient, organized;
- Capable of consistently producing high quality work under pressure and in a timely fashion;
- Strong proficiency in Microsoft applications (Outlook, Word, Excel, Internet Explorer, PowerPoint);
- Strong proficiency in order entry systems;
- Excellent problem solving ability; and
- Mandatory ability to communicate clearly in English and French required.
What AmerisourceBergen offers
We offer a competitive total rewards package which includes benefits and compensation. Our commitment to our eligible population of team members includes benefit programs that are comprehensive, affordable, diverse, and designed to meet the needs of our team members’ and their families. Some of these programs include paid time off including paid parental leave, access to retirement savings vehicles, medical, dental, vision, and life insurance options, an employee stock purchase program, and other financial, health, and well-being focused benefits.
Because we take a balanced, global approach to our benefits, benefit offerings may vary by location, position, and/or business unit. Some benefits are company-paid, while others are available through team member contributions. For details visit
https://www.virtualfairhub.com/amerisourcebergen
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Schedule
Full time
Affiliated Companies:
Affiliated Companies: Innomar Strategies
Equal Employment Opportunity
AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
COVID-19 Vaccine Policy
As of October 18, 2021, AmerisourceBergen requires all Canadian team members to be fully vaccinated and show proof of completed vaccine status at time of hire. If you cannot receive the COVID-19 vaccine due to a qualifying medical condition or sincerely held religious belief you will be required to follow AmerisourceBergen’s policy and process to apply for an
exemption/accommodation.
Accessibility Policy
AmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.
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