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Customer Service Officer I Job at TD Bank

TD Bank Winnipeg, MB

Job Information

  • Date Posted
    2024-06-25
  • Location
    Winnipeg, MB
  • Job Title
    Customer Service Officer I
  • Gender
    Both

TD Description

Tell us your story. Don't go unnoticed. Explain why you're a winning candidate. Think "TD" if you crave meaningful work and embrace change like we do. We are a trusted North American leader that cares about people and inspires them to grow and move forward.

Stay current and competitive. Carve out a career for yourself. Grow with us.

Department Overview

The Customer Service Officer Commercial Banking provides support to one or more Account Managers in the Mid-Market Agriculture Segment. The position reports to the Lead Customer Service Officer. This position is accountable to deliver a superior customer experience, support profitable business growth, and achieve The Quest.

Job Description

Provide effective credit administration for the portfolio both within the Unit and by interfacing with other parts of TDBFG. Role includes direct contact with customers on some credit administrative matters such as obtaining Financial Statements and Accounts Receivable lists.

Job Requirements

Maximize support for Account/Relationship Managers and Analysts in credit administrative matters
  • Actively use CARMA

  • Actively refer to other business partners both within Business Banking and across TDBFG .

  • Provide effective credit administration for the portfolio both within the Unit and by interfacing with other parts of TDBFG. Role includes direct contact with customers on some credit administrative matters such as obtaining Financial Statements and Accounts Receivable lists.

  • Strong oral and written communications skills are essential

  • Position requires an individual who is passionate about providing superior customer service

  • Should be resourceful, have strong organizational skills and work successfully with minimal supervision in a fast paced, high volume environment.

  • Must possess the ability to multitask

  • Will work closely in a team environment in order to meet individual and team driven benchmarks.

  • Should be conscientious and detail oriented in order to mitigate any risk to the bank.

  • Must demonstrate the ability to be resourceful and proactive in their approach to Partner Problem Resolution and overall position responsibilities

  • Ability to quickly learn new systems and applications

    • •Solid Knowledge of Microsoft Office required. •Customer service and banking experience are an asset
  • Ability to take ownership of a situation

    • Inclusiveness

    At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

    Job Family

    Business Banking

    Job Category - Primary

    Commercial Banking

    Job Category(s)

    Commercial Banking

    Hours

    37.5

    Business Line

    TD Commercial Banking

    Time Type

    Full Time

    Employment Type

    Regular

    Country

    Canada

    **Province/State (Primary)

    Manitoba

    City (Primary)

    Winnipeg

    Work Location

    360 Main Street (Winnipeg)

    Job Expires

    16-Jan-2023



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