CUSTOMER SERVICE OFFICER
Department: Registrar’s Office
Competition #: 22-SS-59
Campus: South – Windsor
Classification: Support Staff – Atypical Clerk General
Posting Type: Internal/External
Payband: F
Hourly Rate: $28.56 – $33.11
Status: Full-Time
Hours Per Week: 35 Hours (Monday thru Thursday 8:30am-4:30pm and Fridays 8:30am-4:00pm)
Clerical Testing: Yes
Start Date: Monday, January 9, 2023
Closing Date: Tuesday, January 3, 2023 by 4:30pm

St. Clair College is seeking an experienced and motivated professional who shares our commitment to quality and student success.

POSITION SUMMARY
The incumbent is a member of the Registrar’s Office Customer Service team who is the main contact for student inquiries. Main responsibilities include all aspects of customer service, registration, student records, cashiering, & fee assessments. The incumbent must also have working knowledge of related operations such as drops/adds, withdrawals, transfer credits, Second Career, clinical clearances, & processing transcripts. A strong knowledge of College regulations as well as policies & procedures is required.

CORE DUTIES & RESPONSIBILITIES

Information Resource 30%
Registration 30%
Admissions 15%
Student Records 15%
Cashiering 5%
Other duties as assigned 5%

MINIMUM QUALIFICATIONS
EDUCATION
The ideal candidate must possess a minimum of a 2-year degree/diploma in Office or Business Administration, or equivalent.

EXPERIENCE
The ideal candidate must possess a minimum of 2 years’ experience in the College system, including working knowledge of
Peoplesoft, the Student Information System, and academic delivery. The incumbent must have outstanding customer service skills and an understanding of College programs and course offerings, as well as post-secondary education in Ontario.

ANALYSIS & PROBLEM SOLVING

• Student interested in a specific program but did not pursue traditional method of applying to the program of choice
• Student wishing to return to the College to complete program requirements
• General assistance for students inquiring about program/admissions choices, Better Jobs Ontario questions, transferring credits for advanced standing, & other student inquiries
• Ability to multi-task using tools afforded through computer software
• Empathy to student concerns

PLANNING/COORDINATING

• Preparing, maintaining, and processing student records
• Processing applications received from the Ontario College Application Service (OCAS) and those received internally
• Organization & time management skills
• Keeping up-to-date with process changes
• Provide feedback
• Availability during office peak hours

Please forward your resume quoting the competition # by online application at https://www.stclaircollege.ca/careers/apply. This link includes those who have worked for the College within 1 year of this posting. Resumes must be received prior to the closing date and time.
All active internal applicants MUST apply through the St. Clair College online application system: https://intranet.stclaircollege.ca/human-resources/job-application-form.html
St. Clair College is committed to workplace diversity and provides accommodations to applicants with disabilities throughout our hiring process. If you require an accommodation, please contact Human Resources.

Job Types: Full-time, Permanent

Salary: $28.56-$33.11 per hour

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Windsor, ON: reliably commute or plan to relocate before starting work (required)

Experience:

• Post-Secondary work: 2 years (preferred)

Work Location: One location

Application deadline: 2023-01-03
Expected start date: 2023-01-09

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