Customer Service Manager (On Site) Job at Aerotek

Aerotek Cambridge, ON

$54,000–$56,000 a year
Equivalent Experience

Why Aerotek?

Aerotek is a part of Allegis Group, the #1 Staffing Agency in the United States. We are a privately held organization with 250+ offices nationwide, and work with 95% of the Fortune 500 companies.


Your development is the key to success..

As a team of driven individuals, we push ourselves and those around us to develop personally and professionally. We believe each person brings a broad range of unique experiences and perspectives, rooted in a different set of identity and cultural attributes. We pride ourselves on building relationships in which we seek to understand, meet people where they are, and celebrate our diversity— all of which drives our high performance, engagement and innovation.


Description:

The On-Premise Manager (OPM) has multiple responsibilities. Primarily, the OPM is responsible for the fulfillment of all requisitions, ensuring client satisfaction through business activities and satisfaction of the contractors on site. The OPM will manage the contractor experience by providing world-class customer service by managing communication proactively related to essential job functions. The OPM must have the ability to effectively communicate to contractors, potential contractors, client contacts and internal contacts.


Skills & Qualifications:

  • Perform all necessary contractor screenings to ensure their qualifications meet open positions (i.e. interviews, reference checks, skills testing, orientations, site tours etc…)
  • Addressing contractor frequently asked questions pertaining to the assignment, pay, benefit, etc.
  • Maintain and manage contractor workforce according to the client specific Progressive Discipline Program as outlined in the Aerotek @ Client Employee Handbook. This includes monitoring attendance & lateness, providing warnings, etc.
  • Follow Injury Reporting Protocol by communicating with the appropriate internal contact and the local medical facility that provides post accident care
  • Serve as the interface between client managers, local office (if applicable) and contract employees. This includes regular attendance of client production and/or staff meetings
  • Maintain all documentation using Aerotek's online system and/or client systems to track performance feedback regarding contractors
  • Deliver performance feedback to on-site contractor as needed
  • Deliver and maintain all client related requirements related to on site contractor workforce, such as route audits of contractor PPE, and other employee compliance measure as client specifies
  • Maintain a professional work environment in alignment with current client culture, while maintaining the
  • Aerotek expected standards of the guiding principles
  • Use Aerotek Employee Relations as escalation point and resource for employee issues
  • Utilize the available and appropriate resources of Aerotek Inc. for conflict resolution

Salary & Perks:

This is a permanent full time opportunity with Aerotek. Starting salary is at $54,000 with $2000 in bonus potential. Full benefits, paid vacation and personal days,

RRSP contributions & more!


About you:

  • Customer focused mindset
  • Bachelor's degree (preferred)
  • Previous people management experience an asset

Experience Level: Entry Level - Intermediate


À propos d'Aerotek:

Notre monde nous tient à cœur. Reconnu Best of StaffingMD par nos clients et le talent que nous recrutons, AerotekMD Inc. se distingue comme chef de file du recrutement et en de la dotation de personnel grâce à sa grande compréhension des liens entre le talent et les affaires. Étant donné qu'Aerotek est un partenaire stratégique de plus de 18 000 clients et 300 000 employés contractuels chaque année, son approche axée sur les gens lui permet d'offrir un avantage concurrentiel à ses clients et des emplois gratifiants à ses employés contractuels. Aerotek, dont le siège social est à Hanover, au Maryland, exploite un réseau de plus de 250 bureaux non franchisés, comptant plus de 8 000 employés internes dévoués à servir nos clients. Aerotek est une société en exploitation d'Allegis Group, un fournisseur multinational de solutions en matière de talent. Pour en savoir davantage, consultez le site aerotek.com/fr-ca.

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.




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