About Yummy Catering

In 2004, Yummy was born in a small kitchen with one chef, one driver and one big dream, to provide healthy and nutritious meals and snacks to schools, childcare centres, and camps. Today Yummy is one of the largest kids catering company in Ontario.

What You'll Do

This role is a senior position. As the Customer Service Manager you will be accountable for the management of customer experience. This includes accountability for the planning, prioritization, and day to day management of all aspects of our clients.

• Inspiring, developing and managing, and measuring staff through example, formal coaching, preparation, and delivery of performance reviews.
• Proactively identifying and diagnosing emerging opportunities and/or problems and to initiate actions to capitalize or prevent/overcome the opportunities or problems identified.
• Supporting change management initiatives and ensure planning, implementation and continuous improvement processes are effective
• Managing and motivating a team of 6+ employees
• Creating KPI’s

What You'll Bring

Must-have experience, knowledge, skills & abilities

• Bachelor’s degree in Business/ Operations/ Commerce or a related field of study. Equivalent work experience may be considered a substitution.
• 5-10 years of experience in customer service or a call centre environment.
• 3-5 years of leadership/ people management experience.
• Proven ability to lead teams by inspiring, engaging and excitement; demonstrated desire to spark your team’s intrinsic motivation by creating a work environment that supports an individual’s need to self-direct, enables their team to become experts in their role and connects them to the bigger picture.
• Experience in project management with proven highly developed skills in planning and implementation. Plan and lead internal initiatives and see them through until the end.
• Strong time management and organizational skills with the ability to manage multiple priorities simultaneously.
• Proven negotiation skills with the ability to impact and influence change and work effectively in a collaborative and cross functional environment

Nice-to-have experience, knowledge, skills & abilities

• Understanding of call centre and resource planning metrics
• Working knowledge of industry and areas of the business including field operations, Product Development, Customer Profile Management, and Customer Service is an asset.

What You Get

• Competitive pay and annual bonus program based on individual performance and productivityFree daily healthy chef prepared lunches and snacks from day 1
• Lots of opportunities to advance your career
• Creating and building up a strong customer service team
• Benefits
• Emphasis on Wellness - Meeting Free Fridays (MF2), company holiday closure, just to name a few

Who you'll work with

Every day, our customer experience team strives to deliver the best possible experience to our clients. We are a team that loves building relationships and collaborating to get down to the root of issues in order to provide the best possible solutions. We leverage our diverse perspectives by collaborating, innovating, and anticipating our customers' needs to create exceptional experiences.

We welcome and encourage applications from Indigenous peoples, people of colour, people with disabilities, people of all genders, sexual orientation and intersectional identities. Should you require any accommodations if selected for an interview please reach out to the recruiter as we are happy to ensure your interview is accessible and accommodation is provided. NOTE: Reference checks will be conducted for potential candidates and the information collected will be used in making the final hiring decision.

Job Types: Full-time, Permanent

Salary: $80,000.00-$100,000.00 per year

Benefits:

• Casual dress
• Company events
• Discounted or free food
• On-site parking
• Wellness program

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Ability to commute/relocate:

• Toronto, ON: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer Service: 5 years (required)
• People Management: 3 years (required)
• Customer Service Management: 2 years (preferred)

Work Location: One location

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