Company Description
Dropbox is a leading global collaboration platform that's transforming the way people work together, from the smallest business to the largest enterprise. With more than 700 million registered users across more than 180 countries, our mission is to design a more enlightened way of working. From our headquarters in San Francisco to eight dedicated Studios and a worldwide team of employees who choose where they work best, our Virtual First approach is leading the way into the future of work.
Team Description
Our mission is to engage and hire the emerging talent that will shape the future of Dropbox. Learn about our internships here!
Role Description
As an intern on the Dropbox Customer Experience (CX) Engineering team, you will become a knowledge expert on all issues related to Dropbox products. This role will consist of system operations, deep knowledge of debugging, advanced troubleshooting, developing policies, and best practices to resolve the most difficult problems. You will take escalations from all tiers of support and will partner with internal team members towards resolving issues reported by customer.
You will assist in training and mentoring support teams, work closely with Launch Operations and Engineering teams, and help maintain our knowledge base with the latest information regarding our most complex support issues.
Responsibilities
Solve complex tickets, escalated from our Global Support teams
Perform advanced troubleshooting for Dropbox products and embedded partner applications
Reproduce customer issues, perform initial codebase triage, and file software defects with Engineering
Create and maintain internal knowledge libraries and contribute to the creation of user-facing content
Requirements:
Currently pursuing an undergraduate or graduate degree (graduating in/after Dec 2023) in Computer Science, Information Technology, Information Systems, Systems Engineering, Project Management (or related experience)
Passion for problem solving and collaborating on projects with others.
You are deeply passionate about customer experience and making life simpler with technology
You have strong analytical, debugging, and problem-solving skills
You have strong communication skills and can work with both technical and non-technical audiences
You have working knowledge of at least one programming language
You have general knowledge of web technologies and related tools
You are able to collaborate effectively with peers and across teams around the world
Total Rewards
The expected salary rate for the role is $6,000/mo, subject to change. Salary is just one component of Dropbox’s total rewards package. Dropbox is committed to investing in the holistic health and wellbeing of all Dropboxers and their families. Our benefits and perks programs include:
Competitive medical, dental and vision coverage
Flexible Time Off/Paid Time Off, paid holidays, Company-wide PTO days, Volunteer time of
Perks Allowance to be used on what matters most to you, whether that’s productivity, learning & development, wellness, co-working space
Additional benefits details are available upon request.
Dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work. A big part of that effort is our support for members and allies of internal groups like Asians at Dropbox, BlackDropboxers, Latinx, Pridebox (LGBTQ), Vets at Dropbox, Women at Dropbox, ATX Diversity (based in Austin, Texas) and the Dropbox Empowerment Network (based in Dublin, Ireland).
Please Note :
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Dropbox is a leading global collaboration platform that's transforming the way people work together, from the smallest business to the largest enterprise. With more than 700 million registered users across more than 180 countries, our mission is to design a more enlightened way of working. From our headquarters in San Francisco to eight dedicated Studios and a worldwide team of employees who choose where they work best, our Virtual First approach is leading the way into the future of work.
Team Description
Our mission is to engage and hire the emerging talent that will shape the future of Dropbox. Learn about our internships here!
Role Description
As an intern on the Dropbox Customer Experience (CX) Engineering team, you will become a knowledge expert on all issues related to Dropbox products. This role will consist of system operations, deep knowledge of debugging, advanced troubleshooting, developing policies, and best practices to resolve the most difficult problems. You will take escalations from all tiers of support and will partner with internal team members towards resolving issues reported by customer.
You will assist in training and mentoring support teams, work closely with Launch Operations and Engineering teams, and help maintain our knowledge base with the latest information regarding our most complex support issues.
Responsibilities
Solve complex tickets, escalated from our Global Support teams
Perform advanced troubleshooting for Dropbox products and embedded partner applications
Reproduce customer issues, perform initial codebase triage, and file software defects with Engineering
Create and maintain internal knowledge libraries and contribute to the creation of user-facing content
Requirements:
Currently pursuing an undergraduate or graduate degree (graduating in/after Dec 2023) in Computer Science, Information Technology, Information Systems, Systems Engineering, Project Management (or related experience)
Passion for problem solving and collaborating on projects with others.
You are deeply passionate about customer experience and making life simpler with technology
You have strong analytical, debugging, and problem-solving skills
You have strong communication skills and can work with both technical and non-technical audiences
You have working knowledge of at least one programming language
You have general knowledge of web technologies and related tools
You are able to collaborate effectively with peers and across teams around the world
Total Rewards
The expected salary rate for the role is $6,000/mo, subject to change. Salary is just one component of Dropbox’s total rewards package. Dropbox is committed to investing in the holistic health and wellbeing of all Dropboxers and their families. Our benefits and perks programs include:
Competitive medical, dental and vision coverage
Flexible Time Off/Paid Time Off, paid holidays, Company-wide PTO days, Volunteer time of
Perks Allowance to be used on what matters most to you, whether that’s productivity, learning & development, wellness, co-working space
Additional benefits details are available upon request.
Dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work. A big part of that effort is our support for members and allies of internal groups like Asians at Dropbox, BlackDropboxers, Latinx, Pridebox (LGBTQ), Vets at Dropbox, Women at Dropbox, ATX Diversity (based in Austin, Texas) and the Dropbox Empowerment Network (based in Dublin, Ireland).
Please Note :
optimuspartners.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, optimuspartners.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.