• Claims Handler (Work from home/Work from office hybrid)
• Location: Halifax, Nova Scotia
• Salary: $19.10/hour
• Department: Claims
• Start Date: April 17th, 2023

Our Company

One of the UK’s most recognizable insurers, Admiral provides car insurance, home insurance, loans, and various other products to over 7 million customers in the United Kingdom.

In 2007, Admiral launched its Canadian office in Halifax with a small group of 20 staff. Today, we employ 500 people throughout Nova Scotia who support our customers in the United Kingdom with home and motor insurance policies.

We have been recognized as one of Canada’s Great Places to Work every year since 2010 and we’ve also been named one Nova Scotia’s and Atlantic Canada’s Top Employers annually since 2015.

In 2022, the Great Place to Work® Institute ranked Admiral as the 4th Best Workplace in Canada.

Working in Claims

Claims is the beating heart of any insurance business, and at Admiral it's no different. We're looking for talented individuals with a keen eye for detail and excellent customer service skills to join our busy Claims Department as FNOL (First Notification of Loss) handlers.

Our FNOL teams are the first point of contact for callers in crisis, so having a reassuring, professional and friendly telephone manner is vital to our customers. You will be required to accurately gather as much information about an accident as possible, determine what our stance on liability is and make sure that policy cover applies whilst giving clear and precise information and advice to ensure that expectations are managed right from the start.

After comprehensive training you’ll start taking calls and setting up new claims with the help and support of your colleagues. You will offer advice and guidance on additional services and benefits available during the claim process. You'll also benefit from on-going training to ensure you're always up to date with the latest policies and procedures to deliver the best service possible.

As a member of our Claims team, you can expect to:

• Communicate with customers via telephone, email, or webchat.
• Work with colleagues, departments, suppliers and third parties to complete interesting investigations.
• Provide a first-class service, displaying compassion and empathy when our customers need us most.
• Collect customer data following an accident accurately, with a keen eye for detail and effective multi-tasking, to ensure fair outcomes.

No previous experience in insurance or call centers is required. We consider the potential of the candidate, their eagerness to work here, their ambition and enthusiasm, over any previous experience in a similar role. We will teach you the rest!

Our Culture

Our employees are at the heart of our success. We put a lot of effort and investment into making sure that Admiral is a happy place to work, where challenge, opportunity and career path development are encouraged, and fun is never frowned upon.

Our award-winning culture is honest, open, and wholeheartedly focused on four key areas: Communication, Equality, Reward & Recognition, and Fun.

Hybrid/SMART Working

Our hybrid working or ‘SMART Working’ model is a flexible working arrangement that incorporates a mixture of in-office and at-home work into your working routines. Ideally, Smart Working offers the best of both worlds – structure and sociability on one hand, and independence and flexibility on the other.

Training will be central to your success. Having the appropriate delivery method is essential to providing consistent and meaningful training. Our blended remote and in-office training schedule ensures you remain agile, collaborative, and connected while you learn the role.

Post training, we will endeavour to accommodate a flexible SMART Working schedule wherever possible.

Other great things to know

• A company laptop will be provided for at home working.
• Our office is conveniently located just off Mumford Road. Parking is free.
• We offer full time, permanent employment, with no shifts past 4pm.
• Shift pattern is Monday through Friday – possible addition of infrequent Saturday shift.
• We offer comprehensive Blue Cross benefits from day one of employment.
• Visit https://joinadmiral.ca to learn more about our exceptional benefits and what makes Admiral a great place to work!

Admiral is committed to fostering a diverse and inclusive workplace. Admiral is proud to be an equal opportunities employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, ability, age, family status or any other legally protected status. All qualified applicants will receive equal consideration for employment.

Job Types: Full-time, Permanent

Salary: From $19.10 per hour

Benefits:

• Casual dress
• Commuter benefits
• Company events
• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Flexible schedule
• Life insurance
• On-site parking
• Paid time off
• Profit sharing
• RRSP match
• Vision care
• Wellness program
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: Hybrid remote in Halifax, NS

Expected start date: 2023-04-17

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