Customer Service Representative

If you are a driven and self-disciplined individual, who excels on the telephone, enjoys working in a fast-paced environment and is looking to expand your career in inside sales and account management, we want to hear from you!

What you can expect:

• 2 weeks’ vacation.
• A comprehensive health and dental benefits package.
• Pension matching plan.
• On the job training, workshops and coaching.
• Great location, at the corner of Highway 5 and Highway 6.
• Never a day the same as another.

What you will be responsible for:

• Making and receiving telephone calls to and from existing customers and prospects, to ensure the outside sales reps calendars are booked and that quotes are chased and closed.
• Partnered with an Outside Sales Representative(s), you will work in collaboration to maintain, manage and develop existing customer accounts in your designated territory.
• Create a positive customer experience, by educating customers about our company, products and services.
• Prepare proposal back up, formulate proposals, follow up open quotations and process incoming purchase orders from your customer accounts.
• Respond to customer inquiries regarding pricing, products, order status, and delivery, in a timely and professional manner.
• Maintain our internal ERP customer data base, with the upkeep of your customers account information, equipment cards, picture library, drawings and files.
• Communicate with other internal departments, to monitor and ensure timely execution of your sales orders, services dates and the successful completion of projects.
• Provide inside support to your Outside Sales Representative, through calendar management, administrative tasks and appointment booking.
• Submit weekly reports on specific key performance indicators, (KPI’s), of your customer accounts and your performance.

What you’ll need to be successful in this role:

• Exceptional attention to detail.
• The ability to function and multitask in a very hectic and fast paced environment.
• Ease and comfortability speaking to clients on the Telephone.
• Excellent verbal and written communication skills.
• Clear and concise speaking abilities.
• 3 + years’ experience in a similar or related role, preferably dealing with inside sales and account management.
• Computer literacy and savvy, the ability to be trained and become proficient with various software applications.
• Intermediate knowledge in Microsoft 365 (Word, Excel, Power Point, Outlook).
• Able to prioritize tasks, based on urgency and importance.
• Self-starter with both the ability to work independently and in a team environment.

Job Type: Full-time

Salary: $40,000.00 per year

Benefits:

• Casual dress
• Dental care
• Extended health care
• On-site parking
• Paid time off
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift

Supplemental pay types:

• Commission pay

Ability to commute/relocate:

• Dundas, ON L9H 7L8: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 1 year (required)

Work Location: In person

Please Note :
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