SUMMARY:

We are currently looking for driven, career motivated and customer service oriented individuals to join our Customer Counter team located in Stratford, ON.

If you consider yourself a quick learner with an eye for detail, a customer focused mindset, and enjoy the challenge of physical work - this may be the opportunity for you!

THE SHIFT:

Monday to Friday

8:00am - 5:00pm

DUTIES:

Reporting to the Customer Service Supervisor, this role’s focus is to generate new and repeat sales by providing customer service excellence at the counter and presenting a professional and attentive image to customers and suppliers.

• Serves customers by phone, fax, email, web, ProKeep or in-person ensuring the customer’s order is entered accurately into the system.
• Answer pricing enquiries and stock checks. Provide technical information and product specifications.
• Enter web orders and accurately allocate it to the respective Branches for release.
• Coordinate delivery arrangements with the customer and monitor scheduled shipment dates to ensure timely delivery and expedite as needed.
• Create and maintain product displays that engages customers and helps stimulate sales activity, keeping merchandise and counter areas clean and professional.
• Recommend alternate products based on cost, availability or specifications.
• Communicate promotional sale items as well as discounted slow moving and obsolete inventory.
• Proactive contact with customers to ensure ongoing satisfaction and remain current on consumer preferences, changes in local codes and product developments.
• Respond to web enquiries (prices, stock checks) within 2 hours of request.
• Perform various branch administration; vendor returns, expedite orders, quote inquiries, etc.

WHAT YOU OFFER:

• 2-3 years related technical/sales experience in the Plumbing or HVAC industry, ideally within a wholesale distribution environment,
• Post-secondary education in Plumbing or HVAC, or equivalent experience an asset,
• Excellent interpersonal and communication skills,
• Positive attitude and customer service oriented with a sense of urgency, and
• Computer literate; Basic MS Outlook, Word and Excel skills.

WHY DESCO MAY BE RIGHT FOR YOU:

• Canada's Best Managed Companies; Platinum member
• Competitive Hourly Rates, including premiums
• Profit Sharing Program
• Comprehensive Health Benefits
• RRSP Contribution Matching
• Learning & Development Opportunities
• Additional Holiday Closure
• A Supportive and Positive Work Environment

Come be a part of Desco - one of Canada's Best Managed Companies since 2009 – earning us the ultimate honor of Platinum Club Member Status.

As a leading Canadian owned plumbing, HVAC and hydronics wholesale distributor, we are comprised of 17 locations and 3 luxury showrooms and are a proud supporter and supplier to the essential Plumbing and Heating trade contractors in the Ontario market.

Job Types: Full-time, Permanent

Salary: From $51,000.00 per year

Benefits:

• Dental care
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Tuition reimbursement
• Vision care

Day range:

• Monday to Friday

Shift:

• 8 hour shift

COVID-19 considerations:
Desco will provide PPE including masks, gloves, wipes and hand sanitizer.
Additional safety measures are in place at all Desco locations to ensure the protection of both our clients and our employees.

Experience:

• plumbing and HVAC sales: 1 year (preferred)
• Customer Service: 1 year (preferred)
• Sales: 1 year (preferred)

Work Location: One location

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