Client Services Associate Job at Saskatchewan Polytechnic
Saskatchewan Polytechnic Moose Jaw, SK
$18.97–$22.76 an hour
Competition Number
P14056
Posting Title
Library Client Service Associate (Casual 2023-2024) Moose Jaw
Classification
Band 2
Location
Saskatchewan Polytechnic Moose Jaw Campus
Other Location(s)
Building
Other Building
Date Posted
05/16/2023
Closing Date
05/25/2023
JIQ #
032
Start Date
07/01/2023
End Date
06/28/2024
Open Until Filled
No
Ongoing
No
Category of work
Casual
Bargaining Unit
Professional Services
Hours of Work
To be Assigned
Salary Range
$18.97 to $22.76 per hour
Temporary Market Stipend
Incumbent
Total Assigned days (AC) / Total Hours per biweekly pay
Less than 30 occasions.
Specific hours are as assigned and could include daytime, evening or weekend hours.
Specific hours are as assigned and could include daytime, evening or weekend hours.
Posting Status
Open
Saskatchewan Polytechnic considers the diversity of our workforce to be one our leading strengths and greatest assets. Our employee diversity enhances our ability to meet the needs of an increasingly diverse student population. Currently, approximately 20% of our students are Indigenous. A continued emphasis on the development of a representative workforce is one of Sask Polytech’s strategic priorities and, as an organization, we are making significant efforts to attract and retain Indigenous employees.
Job Duties/Qualifications, Skills and Abilities(QSA)
Job Duties
Job Duties
1. Greet and welcome everyone to the library
2. Provide proactive client-focused service by anticipating client needs and by ensuring the highest standards of client service are met to create a welcoming environment
3. Maintains client relationships by responding to basic library reference help and documenting action
4. Proactively prepares for customer inquiries by studying products, services and customer service processes
5. Assists clients in signing materials in and out
6. Show clients how to use technology throughout the library
7. Assists with events and tours under the direction of a supervisor according to established standardized event/program guidelines
8. Shelving, sorting, and processing materials
9. Maintaining attractive, welcoming, and inviting library spaces (I.e., tidying and cleaning)
10. Refer students to library resources to meet their needs
11. Provide technical assistance with library equipment and technology
12. Take payments for library fine and fees
13. Provide assistance with tracking and updating library usage data
14. Assist with client’s lab/study room bookings
15. Handling cash.
16. Provide basic clerical support
2. Provide proactive client-focused service by anticipating client needs and by ensuring the highest standards of client service are met to create a welcoming environment
3. Maintains client relationships by responding to basic library reference help and documenting action
4. Proactively prepares for customer inquiries by studying products, services and customer service processes
5. Assists clients in signing materials in and out
6. Show clients how to use technology throughout the library
7. Assists with events and tours under the direction of a supervisor according to established standardized event/program guidelines
8. Shelving, sorting, and processing materials
9. Maintaining attractive, welcoming, and inviting library spaces (I.e., tidying and cleaning)
10. Refer students to library resources to meet their needs
11. Provide technical assistance with library equipment and technology
12. Take payments for library fine and fees
13. Provide assistance with tracking and updating library usage data
14. Assist with client’s lab/study room bookings
15. Handling cash.
16. Provide basic clerical support
QUALIFICATIONS, SKILLS, ABILITIES AND EXPERIENCE
Specific Accountabilities
Duties
Required Qualifications, Skills and Abilities (QSA)
1. Minimum six (6) months experience in a customer service environment
2. Grade 12 with supplementary training or experience in technology
3. Basic knowledge of Microsoft Office
4. Basic Internet
5. Basic working knowledge of computers and related office equipment
6. Effective oral communication skills including basic telephone and customer service experience
7. Effective time management and organizational skills
8. Knowledge of automated system software (client databases, inventory etc.)
9. Handling cash and use of a digital cash register
10. Ability to work alone
11. Attention to detail
2. Grade 12 with supplementary training or experience in technology
3. Basic knowledge of Microsoft Office
4. Basic Internet
5. Basic working knowledge of computers and related office equipment
6. Effective oral communication skills including basic telephone and customer service experience
7. Effective time management and organizational skills
8. Knowledge of automated system software (client databases, inventory etc.)
9. Handling cash and use of a digital cash register
10. Ability to work alone
11. Attention to detail
Desired QSA
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