Van Gogh Designs requires a Claims Specialist to be accountable for dealing with customer complaints, inquiries and understands his/her role is to provide a positive brand experience to all customers. This position also serves as a liaison between our customers and our production team. The Claims Specialist will receive and investigate customer quality complaints to determine the cause and possible means of correction. The role will help identify and implement process and product improvements through customer recommendations to increase the efficiency, effectiveness, and quality of company operations.

Job Duties

• Provide the highest customer service to meet and exceed customer satisfaction
• Make sure all customer complaints are addressed and handled professionally, leaving the customer with a positive resolution.
• Responsible for resolving customer quality complaints and acts as a liaison with quality control and production operations to resolve quality problems.
• Assume responsibility for ensuring corrective actions for customer specifications.
• Collaborate with customers and production to ensure full customer satisfaction with the company's products and services.
• Analyze problems and make recommendations as to root causes and irreversible corrective actions.
• Relay customer quality improvement suggestions for company products and services.
• Support new product development and continuous improvement by integrating customer feedback and quality control into processes.
• Promote and advocate quality achievement and performance improvement across the organization.
• Maintain client feedback requests and documentation.
• Process necessary paperwork to rebate customer service charges
• Assist customers with standard account-related requests
• Troubleshoot issues within the customer service process.
• Share successes and foster an atmosphere of success.
• Performs other duties as required

Requirements

• Related post-secondary education
• 2+ years of experience resolving customer and client issues
• Able to work well under pressure
• Strong attention to detail
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
• Must possess excellent communication skills for liaising and communicating with vendors, customers, and internal departments
• Exceptional conflict resolution, negotiation, and objection handling skills
• Able to respond quickly in a dynamic and changing environment
• Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
• Able to build and maintain lasting relationships with corporate departments, key business partners, and customers
• Able to effectively communicate both verbally and in writing
• Ability to coordinate and organize meetings, exhibits, and other events
• Strong work ethic and positive team attitude

Job Types: Full-time, Permanent

Benefits:

• Casual dress
• Company events
• Dental care
• Employee assistance program
• Extended health care
• Flexible schedule
• On-site parking
• Paid time off
• Profit sharing
• Store discount
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Surrey, BC: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 2 years (preferred)

Work Location: One location

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